Gregg Reviewed on Oct 18, 2018, 5:35 PM
Usually Budget is pretty good, but this experience was quite the opposite. No care for me at my scheduled arrival time, then tried to make me pay more when only a more expensive class vehicle was prepped. After a 30-40min wait finally got a vehicle, which they gave me with only 1/4 of a tank of gas and trash still in it. Supposedly the agreement was noted about the 1/4 tank so I wouldn't have to mess around during my airport dropoff. No fluids checked - windshield wash was empty. And when I got to FLL for dropoff, which I did with 1/2 tank of fuel because who can estimate these things correctly, they charged me a $40 fuel charge for not returning full. Counter took care of it, but that was a 20min wait which made me rushed for my check-in. Oh and the radio speakers were blown out on a car with 17,000miles on it. So listening to music on a long drive wasn't really an option - just to add a final bit of insult to the rental experience. Overall, C- guys.
KariAnn Reviewed on Apr 5, 2018, 4:24 PM
Excellent experience with Bob at the Rock Springs Airport location. Fast Friendly and very helpful