Tommy717 Reviewed on Apr 16, 2019, 5:02 PM
My wife and I rented a car from Alamo at buffalo new york. We were assisted by the lady receptionist, she must had a bad day. We tried to have small talk with her and she wasn't having it. After she was done getting our info she told us to go sit down and she'll let us know when we can go get our car. Once we were able to pick up the car, was greeted by Scott. He was awesome right of the bat. He ask he was our experience and we told him it wasn't pleasant. Told him what happened and he made sure we were Satisfied when we left. He comps us for a free fill up. We rented a full size SUV and that saved us $100. Found out at the end he was the manager. So overall I give it 4 star Thanks to Scott.
Guss Reviewed on Mar 6, 2019, 5:31 PM
Outstanding service all around from picking up and returning. Very efficient process
Deb CR Reviewed on Feb 21, 2019, 9:59 PM
The check in process was just 2 minutes - the shortest I’ve ever had with a car rental. They didn’t go through pressure tactics to get me to take extra insurance. Just got me through signing for the car, went out and picked up the keys from the kiosk and was out of the garage. I was surprised at how easy. The return was just as quick and easy.