DAVID Reviewed on Nov 4, 2020, 4:08 AM
DID NOT LIKE MY PHOTO BEING TAKEN PRIOR TO MY RENTAL TO ENSURE THAT THERE WAS A PHOTO OF THE RENTER!
Stacey Reviewed on Sep 3, 2020, 4:22 PM
There were some minor setbacks but the lady at the front desk helped me out tremendously. Thank you
Christal Reviewed on Aug 24, 2020, 5:09 PM
Picking up our car was a nightmare! 2 days before our flight, I get a text from Sixt saying they've changed their hours and NOW close at 5 pm. The scheduled time to pick up our car at 5:30. Our plane landed at 5 pm. We figured let's try and get our car, what's the worst that could happen. We were already stranded without a car in 105* plus weather, walking with luggage and two kids under the age of 5. To our luck we take the shuttle to the Rental Center, walk accross the street, we do find two employees in the building but the door was locked. Hoping that they could at least check us in and give us the keys to our car, but instead they ran to the back not to been seen. They could have at least opened the door and had the courtesy to say Sorry we can't help you. We had to Uber to our hotel due to not having a car. The next day we already had plans so we didn't have time to pick up our car. I tried several times to call the branch in Vegas, but all my calls kept getting forwarded to the corporate office! i wanted to let them know that i still wanted to pick up my vehicle but was unable to until Tuesday. I was never able to reach the branch in Vegas. Tuesday when we went to pick up our car, we found a note on the door saying they had moved their branch to the Rental Center which is about a block away. For two adults this wouldn't be a big deal to walk but with two little kids in 110* weather it is difficult. When I finally made it up to the counter we were helped by a woman who we vented to and let her know our frustration about picking up our car. She seemed sympathetic and was understanding, she said your going to have to call corporate about getting a refund for the days that you weren't able to pick up the car because I can't give you a refund here. FINE, understandable. She then said for all your trouble I'm going to upgrade you guys into our large SUV, she had mentioned a Tahoe, we were grateful and happy, we said to ourselves at leas the kids will have more room. This so called upgrade cost us over an hour at the counter waiting and waiting for this woman computer to load. There were a total of 3 customers that were helped by another employees who got their keys and left by the time we were done. So after waiting over an hour to get our keys the woman finally says ok so your card is going to be charged an additional $450! $450??? me and my husband said for what??? she said for the tahoe and I'm going to need to hold $500 as deposit. when we originally made the reservation I had paid in advance a little over $300 so we asked what are we being charged for we already paid $300??? she said oh its $150 for the tahoe!, oh did you think we were giving you a free upgrade??!!, ohh NO she said. Well then we dont want the upgrade we told her! for all the trouble that we've already gone though just in trying to get a car, and then on top of that YOU want to CHARGE US more $$???? no we don't want to upgrade and we don't want to be charged not one more penny than what we already paid you! Fine, she said and gave us our keys... WHAT A JOKE!!!!