VictorReviewed on Mar 1, 2020, 9:47 PM
My car was hour 1/2 late getting to the budget in Centennial for starters. Then the car car gets there and it's a ridiculous shade of green. But it ran great. I told the lady at the counter I would like to have another day and she said it wouldn't be a problem. I tried to drop of the car today like I told them and it was closed on a Sunday that they neglected to me that it would be. I called to get help from the only thing open which is the reservation line the manager lady immediately laid into me telling me how I was already charged another day without even offering any help at all to get this car turned in and yes it was before noon she just told me how I was wrong in everything I did and gave me no alternatives or anything to at least try and suggest another place to turn the car in this is a 24hr business there must be ways to do business at all times and not just charge another because that particular location is closed. This was one off the most absurd transaction of ever dealt with.
Maggie mayReviewed on Sep 20, 2018, 6:56 PM
My pick up time was 8am, I arrived at 7:45. There was already a couple waiting (they had reservations at 7) there was no one in sight. About 8:15, the young girl comes strolling in with her coffee and cell phone but doesn’t even acknowledge anyone. She then put her stuff down and went to the restroom and returned about 10 min later to help the 7am reservation. She never apologized to any of us for her tardiness.
I finally get my car at 9am, it’s a Toyota Corolla. The runner apologized for it being late because she had to clean it. However, it wasn’t washed and I could barely see out the windows. (I ended up going to the gas station and cleaning it myself). As I drove off the lot, I noticed that the “low tire pressure” light was on. I then turn around and take it back to the lot where the DEALERSHIP fills the tires for me.... apparently every tire was low. Mind you, I was headed out of town for my birthday with my daughter and we ended up leaving 3 hours after we were suppose to, not to mention that the cruise control didn’t work. (Which is what I use when driving on a highway) I won’t be using this location ever again. Not sure if it’s ALL Budgets but never this one again. My drop off went flawlessly as I just dropped the keys in the drop box, after hours.