BobReviewed on Oct 29, 2019, 6:49 PM
The car was not ready when we arrived. We were told it was being cleaned, but the inside was very dirty when we got it. Once we got out of town and onto the highway, the car had a very bad shimmy above 70 mph. It was very annoying. We called Hertz Corporate and they said we could trade the car at the nearest Hertz. However, we called the nearest Hertz and they said that was not true. We would have to drive car back to where we picked it up. When we did return the car after the trip, we were told there was nothing they could do about it since we prepaid the reservation. Hertz clearly dropped the ball with their customer service this time!
NEILReviewed on Nov 2, 2018, 3:19 PM
I requested an suv. I surveyed the rental companies and weeded our ones that showed a specific make and model that I’d had a very poor experience with previously. Well, when I arrived 15 minutes early to pick up I found that 1). My car wasn’t ready to be picked up and wouldn’t be ready for a couple of hours because it was in the garage for maintenance. 2). When I finally DID get the car (2 hours after I was originally scheduled to pick it up), it was the exact make and model that I did not want. It wasn’t listed as an option. I wasn’t offered any compensation for the company failing in their obligation. I can’t see myself using Hertz again or recommending it. The manager was very polite and apologetic, but the effort to make things right was anemic at best.
Ron45Reviewed on Aug 22, 2018, 11:46 PM
Car was great service was great