Jeffrey Reviewed on Mar 24, 2019, 4:09 PM
Good overall, but insurance coverage and options was NOT clearly disclosed or understood by Budget reps. I was told in the US prior that I could only purchase balance of 3rd party coverage at the counter in Johannesburg. When I got to Johannesburg, this was not available as an option.
Sanne Reviewed on Mar 23, 2019, 7:15 PM
I have been satisfied with CardelMar / Budget so far. Country-specific traffic rules on a leaflet would have been helpful. And a competent employee who can explain the car (eg tank opening)
Ann Reviewed on Mar 23, 2019, 11:35 AM
First, it took at least an hour for my rental vehicle to be ready. Then, there was no inspection of the vehicle. I never saw a contract; I was simply asked to apply a digital signature but was unable to see what I was signing. I never received any paperwork (my agreement was emailed to me, which was not helpful since I could not open email unless I was somewhere with wifi access). I was stopped by police while driving the vehicle and had no papers to prove I was renting it. I had to pay a bribe to get away. I have recently discovered that, though I was quoted a rate of just over $200 USD for the duration of the rental, I have actually been charged $358. When I dropped off the vehicle, there was a thorough inspection and I was told everything was in order. However, a day later, someone from the agency emailed me to tell me that upon a second inspection, a scratch was discovered in the left front wheel rim. I have no idea what this is in reference to, am no longer in the country so I am unable to dispute it, and I am just waiting to see if I will receive another charge to my credit card.