good experience, many happy miles

My experience was good. But hidden fees like deposit and now I must wait 5 days for my deposit. It's not nice.

Excellent service! Henry provided a great assistance,

Friendly staff and smiling really well

The car's tyres were all pumped to different pressures, one as high as 3 down to 2.4, the recommended is 2, I would guess this would be taken care of before delivery. As a result the car was very difficult to drive until I corrected it myself. This is dangerous and should be addressed.

Our planned car was not returned. After much hassle we got another one in the same category. However, it was slightly smaller and lower. That height was important to us. We had to wait very long and they left us in uncertainty. We arrived even later than the scheduled time. A light should have come on long ago. Handled badly and we got to the counter after 24 hours of travel! When we had a flat tire, we were well helped.

Very quick, quick and uncomplicated processing

We rented from Johannisburg airport. Since we had the car for about 3 weeks, it was of course not clean. We were told when we handed in that we had to pay for the cleaning. We have never had this, that one should hand it over cleaned. The clerk gave us 2 options. Either pay the full cleaning or half and then he does it himself. We should put the money in the glove compartment so that his colleagues don't see it. We have never seen such illegal action. We always had cheap providers but we were very surprised that this happened at a well-known provider like Budget.

Overall experience is good but disappointed with the sat nav.

picking up smoothly and handling smoothly and friendly and very correct

Great experience, only bookable deposit as proof. Can be higher than expected at the counter. I was happy to prove the lower amount.