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1460 north federal highway

Average Pick-Up time: 11-20 minutes

7.1 Out of 10 (7 Reviews)

5.0 out of 5.0 4.0 out of 5.0

Joe Reviewed on Nov 21, 2019, 9:53 PM

We received excellent customer service from the agent at the pick up location. Our car category was not available so got upgraded to a Jeep Compass, which was a great car to have during our weeklong vacation. My only small point is that the car smelled a bit dirty and smoky.

5.0 out of 5.0 5.0 out of 5.0

Erik Reviewed on Feb 20, 2019, 11:07 PM

I drove 30 miles to them just because of the substantial savings over other car rental places. The 12 passenger van I rented was almost brand new with less then 2000 miles. I was at Budget for only 15 minutes and drove away with the perfect van for my family trip to Georgia from Miami. I averaged 19 miles to the gallon with the van fully loaded.

5.0 out of 5.0 3.0 out of 5.0

Gilles Reviewed on Dec 1, 2018, 5:46 PM

No shuttle to airport available. Car not clean at pick up

5750 windward parkway, alpharetta marriott hotel

Average Pick-Up time: 11-20 minutes

10.0 Out of 10 (1 Review)

5.0 out of 5.0 5.0 out of 5.0

Rocco Reviewed on May 20, 2019, 7:06 PM


1440 south milwaukee avenue, libertyville hle

Average Pick-Up time: 31-40 minutes

8.0 Out of 10 (5 Reviews)

5.0 out of 5.0 4.0 out of 5.0

Olguita Reviewed on Aug 24, 2020, 8:39 AM

I had called to make sure my rental was ready lady that picks up the phone tells me I don’t have a reservation for you. I than told her I made it around 8:30 a.m. that same day . She tells me we don’t have a car for you . Very upsetting when you are about to leave on your vacation and they tell you that there is not rental for you.

5.0 out of 5.0 5.0 out of 5.0

Anne Reviewed on Jan 3, 2020, 4:40 PM

Everything was fantastic! We were grateful they gave us a all wheel drive compact suv!

5.0 out of 5.0 5.0 out of 5.0

Susan Reviewed on Nov 12, 2018, 4:44 PM

Jared was very helpful and courteous. Excellent experience

5.0 out of 5.0 5.0 out of 5.0

ERVArghese Reviewed on Sep 4, 2018, 2:53 PM

The gentleman at the counter was professional and helpful. He was patient especially when my card was declined and I had to give another one.

5500 international boulevard charleston intl airport

Average Pick-Up time: 0-10 minutes

8.7 Out of 10 (21 Reviews)

5.0 out of 5.0 5.0 out of 5.0

Mary T. Reviewed on Mar 22, 2020, 5:50 PM

Hertz was great. Very easy process.

5.0 out of 5.0 4.0 out of 5.0

Phil Reviewed on Jan 12, 2020, 8:16 PM

The check-in and out was very good. The car was very good, no complaints there, it was all I needed. However, I booked with them after I called the Charleston airport Hertz to ask if they did hotel pick up. I was told yes, and given a number to call them a day ahead of time to arrange a pick up time. I did that in the morning and left a message at the number given, I asked them to call the hotel back and let me know all was good. Getting back to the hotel, no message. After trying to contact them by phone, which failed badly, I was able to use the internet and they had someone call my room shortly after. So after wasting an hour or two of my last day to enjoy the city, they called and said they do not do pick up. So the next day, and $40 dollars in a cab ride later I got to the airport to pick up the car. I only went with Hertz because they said they would pick me up. I'm not pleased with the lost time and the cash out of my pocket.

We collected 64173 reviews in total for all stations for premium with an average score of 8.1/10.
Please be aware that some of these reviews may have been translated automatically into English.

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