Jon Reviewed on Dec 5, 2019, 1:08 AM
Overall, I had a very good experience except for one thing.... I arrived earlier then I had reserved the car for. I reserved a car for 5:00 PM but arrived around 3:45 PM. I reserved an economy car. When I arrived to pick up my rental, I was told, because I was early, I would have to wait till 5:00 or.. (of course) select a more expensive rental. I couldn't see sitting around for almost 2 hours. I didn't think this would be a problem since the rental parking lot appeared full of economy cars. I was pleased with the overall service, etc. but arriving early to pick up a rental shouldn't be a problem and is a ding to the company.
Justin Reviewed on Oct 3, 2019, 9:18 PM
We had a reservation but when we got to the desk, they told us they were overbooked and that we had to wait about an hour for a car. I was (kindly) pushy and insisted they give us what they have -- we had a long drive ahead of us and needed to hit the road. They found us a car but the people behind us in line weren't so lucky. This is frustrating -- we made a reservation and held up our end of the bargain, they should do the same.
Billy Reviewed on Sep 30, 2019, 4:40 PM
Great customer service! Car was spacious for an economy car. Will definitely rent from them again!