szczesw Reviewed on Jul 7, 2019, 10:00 AM

With the documents from Cardelmar everything goes very fast. The car was not fully fueled and was swapped immediately. Super. The return was very fast. Everything well signposted. Many helpful employees.

Sebastian Reviewed on Apr 27, 2019, 7:37 AM

Originally, I chose First because of the good reviews, because we needed a smooth process and actually had to move on quickly. When comparing all my previous vehicle rentals (more than 100) I would definitely put this very far below. Upon arrival at the counter in Cape Town you were not informed about the extent of the booking (full insurance directly with First, 2nd driver included, delivery elsewhere), which led to the partial helplessness of the staff. Rented a Ford Ranger, we got a Nissan NP300, which is supposedly in the same class, but clearly less space offers (had in the 2nd week in JNB a ranger - absolutely not to compare). Had we been so tolerated, but the castle of the Canopy (loading space tower) was broken and the car useless for us, since we spent four days each day in a different accommodation and the luggage between them always in the car was (in advance also so communicated). After the complaint, we were told that there is no replacement vehicle in the class, although between 5-10 NP300 and Ranger stood in the First parking lots. As a problem solution we were offered to take the vehicle to a nearby workshop and exchange the canopy. All in all, we asked 4 employees, including their superiors, for help, but always the same lyre - they have to check something for a moment, disappear and simply disappear, without any information. After 1.5 hours waiting time, the vehicle was still on return. Only when I finally wanted to cancel the vehicle at the last employee in demand and aggressively made an effort that this does not deviate us from the side, he asked me for 10 minutes waiting time, that he himself takes care of the problem. After another 45 minutes and a total of almost 4 hours waiting at the counter, he finally brought a replacement vehicle (NP300 with working Canopy), which was the entire time already at the parking lot. No apology and despite commitment of the superiors, no partial refund or written apology. In return, we were charged a refueling batch, although we had filled up 4 km before submission. FINGERS away from this company, at least in Cape Town!

Thomas Reviewed on Dec 17, 2018, 8:44 AM

Everything went very well. Only the registration took a while, because other than me others wanted to pick up a car. Pick up the car and the return itself was extremely fast and uncomplicated. Were then also driven to the nearby hotel. Perfect!

stefdecourb Reviewed on Nov 25, 2018, 4:39 PM

We waited almost an hour to recover our vehicle. Once the vehicle rented, the agency called us by mistake 2 days before the return of the vehicle, indicating that we had to make it a day. After a big stress shot and 15 minutes of calling (from abroad) to clarify the situation, we did not even apologize for the inconvenience.

Ziggy Reviewed on Jul 28, 2019, 2:11 PM

Bad experience. The provider took advantage of our lack of knowledge in English to sell us an insurance 2 times the price of the rental when we had specified that we were already insured. It's a shame. Despite our complaint, they did not want to know anything. I call it abuse of weakness.

Dieter Reviewed on Apr 30, 2019, 2:54 PM

The experience is very mixed. When picking up the waiting time was about 1 hour. Despite the long queue only 2 seats were occupied. After complaint of a customer have opened two more switches

AS999 Reviewed on Jan 24, 2019, 3:14 PM

Despite stated max. Deposit amount was more than double blocked on the credit card. Staff extremely slow and unfriendly. Contrary to the information on the voucher, an additional fee was charged for the delivery at another location.

Lolo974 Reviewed on Jan 10, 2019, 9:56 AM

My experience with this provider was very good, although we had to queue almost 1 hour but apparently it was due to our arrival date (January 02 at 11am). The staff was very pleasant and professional.We were fortunate to have a new vehicle with very few kilometers on the clock.

Sabesh Reviewed on Oct 3, 2018, 10:26 AM

My experience with budget was good, with one exception - how to contact them on the given phone numbers. There was no way to either email or send SMS either (both are easy solutions) - leaving phoning as the only medium of contact. I tried to several times to phone and gave up. Finally I used the emergency number to contact. This is not good as the emergency numbers should strictly be for emergency