William Reviewed on Nov 24, 2019, 7:15 PM
The car was excellent. although I did not use it much. Returning the car was difficult reading signs where to enter the car for return. Otherwise, it was fine.
mitch90 Reviewed on Jan 4, 2019, 1:09 AM
I booked a small car, but there was a snowstorm when I landed at the Thunder Bay airport, so I paid an extra $15 a day for the upgrade to an SUV.....I just wanted my money back for the upgrade because the headlight was burnt out and I was driving home 4 hours away. It was dangerous and scary. I've been trying to call Budget in Thunder Bay for over a week, at the office and the airport desk, and I think they are screening my calls or something. When I do get through to the airport desk they tell me that the manager will be in tomorrow and will call me back. This happened a bunch of times over the phone and at the desk when I returned the vehicle to the airport. Now I have been charged the full amount on my credit card. Do not rent from Budget in Thunder Bay! Terrible customer service and terrible vehicles!