Kou Reviewed on Jul 19, 2020, 10:01 PM
They gave me a car with an expired license plate and I didn't even notice it until I already drove 2hrs out of town. When I call them customer service and road side assistance could not do anything for me but ask me to drive all the way back to the airport I rented from to get a new vehicle. However, I was going to a wedding so if I left to trade for a new car I would miss the entire reason why I took this trip. I just parked the rental car at the hotel and got an uber to the wedding which defeats the whole purpose of renting a car. When I returned the car the customer representative at the front desk didn't even apologize and told me that I should feel comfortable driving the car even though it had an expired license plate. I told him that it is against the law to be driving a car with an expired plate so I didn't even though he himself may feel that it is ok and comfortable with it.
Jesse Reviewed on May 25, 2020, 4:55 PM
My receiving of the vehicle was quick the only problem which was very minor was that the employees were wearing masks (pandemic...no fault of theirs) and with the plexiglass in between us and made it a little tough to hear but did not take away from the great customer service
Ben Reviewed on May 24, 2020, 4:36 PM
Made sure to bring my credit card this time since last time I thought you could pay with debit card per online reservation info and had to drive 10 miles home to get credit card. This time went without a hitch. Last time I rented the Nissan Rouge and this time a Jeep suv ??, cant remember now. Jeep to cramped and very little storage space. Nissan was just right. Returning rental was sort of a pain since you have to wait in line for a while but I'm guessing its that way everywhere but 30 minuts later I was out of there. The Fresno Airport rental do charge extra fees of about 15.00 each day plus rental rate, taxes etc. But the good thing is you can drop off late at night when they are closed I believe. The other one negative is my SUV was dirty outside and not as clean as it should be on the inside.