Bianca Reviewed on Aug 4, 2020, 5:02 PM
They are not located at the airport ,I was unaware of this nowhere in my email did it say this. so I ubered over there for nothing, they picked me up not following any CDC guideline not wearing a mask the car they picked me up in was filthy didn’t have an option for full tank and Ed not really clean. I would’ve spent an extra 20$ to go with a different company if I knew all this. I would have canceled immediately when I arrived at airport if I wouldn’t have been charged cancellation. A 20 min task took almost 2 hours. Mind u I also had an infant so this process was even more stressful.
Christopher Reviewed on Dec 24, 2019, 10:05 PM
My arrival in Palm Springs Airport was somewhat disconcerting in that Ace/Desert was off-site. I was not told this when I reserved a car. So I spent some time trying to find Ace, called the toll free number and was told I had to call the local number for pickup (not a toll free number). That number told me the message machine was full so call back. I called back 5 times over an hour and got the same message. I even got the main office to call for me and they got the same message. One person told me that Ace/Desert ran a shuttle every 15 minutes. I waited for another hour but no shuttle appeared. Finally, after 2+hours of standing waiting for pickup the main office put me through to an employee who was at home. Tim and his wife very nicely left home and delivered the car to me, even though he was off for that week. After that it was clear sailing. Nice car. Drop off was a better experience, although the entrance to their Palm Springs office is a bit tricky to find. I would recommend this rental place in Palm Springs only if you have the time a patience to potentially go through what I did. Perhaps Ace/Desert can arrange to meet flights that have passengers that have reserved cars through them.
Gilles Reviewed on Oct 7, 2019, 5:03 AM
Fantastic quick service, we received the car we ordered and the staff was super friendly. The deal was better, they are located a short distance from the airport. When you drop the vehicle off, they promptly shuttle you to the airport.