LindaReviewed on Apr 24, 2020, 6:50 PM
My car was fine , the location however was very difficult to find and the customer experience not up to par. The car was not the cleanest I have ever rented, but not dirty. I asked if it was a Hybrid and she said yes, but it was not. I asked if it had been sanitized and she said 'no. When I proceeded to ask why and it should be mandatory she said, have a good one' and walked away into the Hertz building. So I had to go all the way home to get my sanitizer and wipe down the entire car! All that took an extra 45 minutes out of my day.Shame on Hertz for not taking health
care concerns more seriously!
NancieReviewed on Mar 27, 2020, 10:40 PM
They did not have a car for me when I arrived from the airport. Very inconvenient. I had reserved it months before so a car should have been available. I waited 90 minutes for a car to arrive but none came and the desk clerk was not helpful. He sent me to my condo in a Lyft. Would not let me stop to get groceries! Had to get a Neighbour to take me to grocery store. A car was available the next day.
BonnieReviewed on Dec 11, 2019, 5:09 PM
The clerk was good but I would have appreciated a better and more consumer-service oriented response when I arrived late to pick up the vehicle. Yes, I was in the wrong but chastising me was not the correct way to manage the situation. A bit of professional kindness would have been appreciated.
Based on how the person interacted with both me and the other customer that was there, I felt that the company attitude was that it was doing me a favour by renting the vehicle - not providing a customer service that I paid for. Neither of us were out to take advantage of the company but we were treated as if we were.
In short, staff could use more education in customer service.
The car was great - clean and in good running
order.
