Chuck Reviewed on Feb 19, 2020, 4:30 PM
Had to wait over 30 minutes just for a shuttle to show up to take us to an offsite pick up place. The SUV we reserved was not a 4 wheel drive ( wasn't specified) so we were upsold to a 4 wheel drive and given the Manager's Special screw job. The agent at the desk was very evasive on what the total cost would be. Never again!!
Sam Reviewed on Feb 17, 2020, 6:41 PM
I rented a full sized SUV which they didn't have despite me prepaying a month ahead of time. They would only give me a smaller SUV and would not give me a refund for the smaller size. They told me to come the next day to swap out if I wanted to. What a hassle! I went to swap out and they wanted to charge me a 4wd fee cause that was the only full sized they had. After arguing with management they finally gave me the vehicle I prepaid for without an apology. Wasted my time and ruined my vacation. Never rent from FOX
Andrew Reviewed on Feb 17, 2020, 4:53 PM
I needed a full size SUV... was offered a mini van as an upgrade. Off site, so there are no other options if you are on a schedule. the car was recently side swiped, back gate was malfunctioning, and no wiper fluid. This was an unsafe resolution, I had to work every morning to get it out of snow. You have officially lost me as a customer, After calling you and being told you are just a booking company.