Book a car rental in Utah

Ceci Reviewed on Sep 4, 2019, 5:14 PM

I was super mad with the fact that at pick up I was charged 200 dollars more and that wasnt explained online. I would want to know to be prepared. I was going to almost miss picking up my car because I had no idea I was going to pay more!!!! Online a special advertise is shown and your tricked yo pay that special price at the moment and then at the time of pick up you have no other choice to pay the rest or you Will loose the amount you had paid already!!!

Bruce Reviewed on Apr 3, 2019, 9:11 PM

These guys are cool. They smile and they answered every question completely.

AuroreD Reviewed on Aug 19, 2019, 11:46 AM

We chose a mid-range and yet no automatic air conditioning or athermic windshield. In the summer in the US, you have to say that it was very unpleasant

T2 Reviewed on Aug 16, 2019, 10:53 PM

There was no car available. The supplier had little to say, except, I don't know when there will be a car. You booked through a third party.

FD Reviewed on Sep 29, 2019, 8:17 PM

Made a reservation and had a confirmation code but when I showed up they said they did not have a car! They admitted that their website was taking reservations even though they had no cars available. I understand glitches and mistakes happen but there was no effort made to solve the problem that they were responsible for. And for that I share with you a word of caution...

Angrytraveller Reviewed on Sep 16, 2019, 6:35 PM

I am a big Hertz fan! I choose them over other brands because of their commitment to customer service, good value and efficient policies. After my recent experience last week, I will NEVER use Hertz again. Never! I found myself needing a car on short notice. Made a reservation and had a confirmation number. It turns out that making a reservation DOES NOT guarantee that you will get a car! Had to deal with Kylee (sp?) who was SO RUDE. Her response was that it wasn't her fault that there were not cars. I explained that I had a confirmation number. So? That doesn't mean we have a car. You made your reservation today, and we don't have any cars available. You'll have to go somewhere else. Really? That's the best that you can do? Keep in mind that this location is NOT an airport location, so you can't just go across the hall to the next vendor. I didn't have another car to take me to another office. I expected (when I made a reservation and was confirmed) to be able to pick up a car and had made no other plans! Had there been any compassion or remorse, it would have made a difference. I don't know why you got a confirmation number. And she was SO dismissive and rude. This is not what I expect from Hertz! It was a great hardship to believe I was now stranded in Orem, UT. When I asked for a supervisor, she said that person was on vacation. I asked if there was anyone else I could talk to, and she said no. Again, Hertz... epic FAIL! In the end, I got my needs taken care of, NO THANKS TO KYLEE!

micled Reviewed on Feb 13, 2019, 9:48 PM

The services correspond to the asking price. There is better but it is more expensive

inna Reviewed on Sep 1, 2020, 9:20 PM

picked up the car no problem but after that no customer service

Ken Reviewed on Aug 7, 2020, 5:09 PM

Great price. Was given a nice suv instead of the Jetta. Excellent experience.