Joey Reviewed on May 23, 2019, 11:15 PM

First, my email to Hertz with my concerns went unanswered. My husband reserved a car at the Bourbonnais facility approximately one month before our planned trip for May 18, putting the payment on his American Express. He had a friend take him to the pick up facility on that day and did not take his American Express card with him. He was refused the car and was told he could not use a different credit card, one that he had with him. His friend had left, and he was abandoned there in pouring rain with no ride. He asked the first attendant if she knew where he could catch a bus to get back home to get his credit card. She did not know and had no other suggestions on what he could do. He stood out in the rain and finally decided to call his friend to come back 25 minutes to pick him up, take him home to pick up his American Express card, and return to the Hertz facility. He did find out later from a different attendant that there was a local bus pick up within walking distance. This gives your customer service a F-. We understand Hertz has policies, but this is absolutely ridiculous.If bringing the credit card with him was that mandatory, someone should have told him when the reservation was made. Next time we will pay the extra and have Enterprise bring the car to us.