Paul Reviewed on Jan 1, 2020, 5:24 PM
The one staff person at 11PM on 13 Dec was very courteous and, although new on the job did her best to answer my questions. The vehicle was excellent and the location, in and out ,was super easy and convenient. My negative comment deals with your Agency; you were kind enough to send me an additional 25% discount coupon, after my initial rental, which, Budget absolutely refused to honor. According to the Budget rep, there would also be additional charges (which have not materialized, so far) than that quoted to me by your agency, as prime location fees would be added to my bill. The agent stated that I should have dealt DIRECTLY with Budget and NOT your agency. and moreover, your promotion was misleading, at best.
Pamela Reviewed on Nov 14, 2019, 7:39 PM
I think we were over charged and will be following up. Also, no vehicle type we booked was available so had to wait 30 minutes until they offered us a SUV at same price but I think they charged us the SUV daily rate. I will call in later.
Norman Reviewed on Sep 11, 2019, 6:38 PM
Check ur rental cars up and under when a costumer brings his or her rental car