Nolan Reviewed on Mar 4, 2019, 8:59 AM
the pick made easy by friendly staff
skon1212 Reviewed on Mar 19, 2018, 5:10 PM
We got to the Airport as the last flight of the night. Luckily an agent named Randy was still there to help us out. The car we were supposed to get was having issues so we were upgraded to a larger car at no charge. The issue I had was the charge was $40 more than we had booked for. We also had to have a $200 incidental hold put on our card. Being tired we just went with it. The car was pretty banged up and the stereo did not work, but it was the only car available. It was larger so that was nice. Randy was great and had us follow him to the Grocery store which is also where Budgets main office was located (That is where you return the car and they take you to the airport). On the 2nd day the car got a screw in its tire and started going flat. We aired it up and went to the Budget office but they were closed and the Emergency number on the door was not the right number. Luckily we Randy had told us where he worked and we went there to talk to him. He gave us a different after hours number and we were able to get a hold of someone to come replace the tire the next morning. Remember, its Island time so 8:00a.m. turned into 9:00a.m. before the guy came and replaced the tire. Luckily we had nothing planned that morning. The rest of the week went fine, that car ran fine and the drop off was seamless. I have yet to check my CC bill so we will see what the actual charges were as others had said that they had a tough time getting their incidentals charged refunded. I don't know if I would go through Budget again but I have heard that all the rental placed are similar, but Randy was great, the guy who drove us to the airport was great and the gentleman who replaced the tire was also very friendly.
Very Upset Reviewed on Dec 12, 2017, 6:08 PM
Arrived on late flight and office closed. No answer on phone numbers. Next day after declining insurances still got charged for luability insurance. Also tried to charge for full 6 days even though could not pick up car until day late.