The staff was incredibly nice and helpful. Pick up and drop off went smoothly. The car was in good shape inside and out.

My experience was great with Hertz in terms of customer service and the car itself. The main challenge was that I was scheduled to return my rental to the a downtown Boston location (30 Park Plaza) at 11pm (as stated in my rental agreement and on receipt) and when I arrived at 10pm to return the vehicle, the garage was locked and I was unable to return the car. When I called Hertz, there was no direct option for this type of situation and I was passed along to several people, none of whom had straightforward answers. I ended up returning the vehicle to the airport and they assured me that I wouldn't get charged for returning it to a different location, but then an extra charge came through on my credit card. I had to call customer service to get a refund, which hopefully will come through. The woman with customer service that assisted me was very kind and helpful! Overall, just wished that they had told me when I picked up the car that I wouldn't be able to return it at the scheduled time to that location, which would had prevented a lot of stress and saved me a lot of time.

We waited about 45 minutes for the car we had rented but finally they upgraded us to a small SUV which was better so it was worth the little wait.