Ras Reviewed on Aug 22, 2019, 3:06 AM

Bookings with Autoescape are always very professional. For this rental with Hertz: the care in Boston was fast and efficient. The agent offered us a car that could hold our 3 suitcases without changing the category and claiming a surplus payment. Comfortable and powerful car: Ford Fusion. Return of the vehicle to New York very fast also and final invoice without surprise + immediately sent by email.

Natalie Reviewed on Feb 17, 2019, 5:09 PM

The staff member helping me had to redo my check in multiple times from errors on his side when entering my age taking over 25mins. I feel taken advantage of with the additional charges added. When my total came to $143 and I had prepaid $120 - I wasn’t made aware that was in addition to what I had prepaid instead of the new total. With Avis when I added insurance last, it was $9/day, Hertz added up to be +$45/day which I was not told. Also the toll surcharge was more expensive than the tolls themselves. Overall very poor communication and explanation of what he was adding to my bill, I will not rent with Hertz again.

Lorraine Reviewed on Oct 22, 2018, 6:09 PM

We hadn’t any problem at all in renting a car.

Christina Reviewed on Oct 8, 2018, 4:28 PM

This experience was the best car rental experience I’ve ever had! The counter people were so friendly and accommodating.

Amelia Reviewed on Jan 3, 2020, 4:36 PM

When I picked up the car, the attendant told me it was supposed to be his day off and he was covering for a woman who had called in because she didn't want to process 30 returns. I found it unprofessional that he was complaining to me, but he was polite. I realized afterwards, however, that he gave me no information about how to pick up or drop off the car. To start, he handed me a bunch of paper, but didn't tell me that one included the ticket to get out of the garage. When I exited, I had to sift through everything I had to find (what I hoped) was the required ticket. I also had asked the attendant about the closest gas station. He told me Just google it but failed to mention that there were no nearby gas stations. I had to considerably backtrack to find a gas station before dropping off the car. The biggest issue was when I returned the car. Again, because I had no instructions, I had to figure out the drop off myself, which proved to be very stressful and time consuming. No one was at the drop off area to collect the car, despite it being only 4:45 in the afternoon. I drove around the garage for several minutes trying to find someone before I decided to call customer service. The customer service agent took 20 minutes to figure out how I should drop off the car. The garage floor that collected returns was very small, and there was only a limited designated area that was already full. The customer service agent had me provide all of the drop off information, including mileage and gas tank information by phone - I've never had to do this. It took her another ten minutes to confirm that I wouldn't incur additional charges (the morning attendant had also told me nothing about the toll box and I didn't want to incur toll charges). When we finally figured out (again, by phone) where I should park the car, the customer service agent didn't know what I should do with my keys. I asked if I should leave them in the car. She said yes, but as I was leaving, I saw a key dropbox that collected the keys. I had to go back to the car and get the keys to drop off in this box. A drop off process that with most other agencies takes no more than 5 minutes took a total of 45. I missed my dinner reservation because of it and was completely unnerved by the experience. I will never use this agency again.

Olga Reviewed on Oct 23, 2018, 6:15 PM

The car had the direction slightly twisted, so it was annoying for driving. Also, when I had to return the car, there was no space in the parking lodge, so I had to spend a lot of time searching for a space in different floors.