ADC Reviewed on Nov 15, 2018, 12:09 AM

The customer service at the barrington location is great! My car was very clean inside & out, also the price was great for a weekly rental! I will do business again in the future.

NoVaRenter Reviewed on Mar 15, 2018, 10:56 PM

I reserved a pickup truck, a day or two in advance to pick up at 5PM on rental day. Mid-day that day, a local Enterprise rep called me and asked me if I did indeed want a pickup truck. I affirmed my request, and asked him if there was an issue. He said no, no problem at all - he would have no problem getting one. OK great awesome thanks, bye see you then. When I got to the rental place, of course they did not have the pickup I requested and offered other options. So why in the world would he call me and do all that just to disappoint me later? He gave me a very lame excuse that larger vehicles were needed in another area due to a storm and then rented me a Ford Expedition. No, you just didn't get my car from another location like you said you would. He offered me a discount, I said no just give me fuel instead so I can not have to stop and fill it up at the station. On top of this, I had to wait almost an entire hour just to get my rental. On top of not getting the car I reserved and then was assured I would get, I got to wait while other customers were being served and for some reason I couldn't be. When I went out to get the vehicle, it was filthy. So filthy that I took pictures. I have never rented a car that looked like someone went mudding in it before. But the interior was OK and I had to head out for my business trip so I just said whatever and rolled with it. Sometime later, the next day on my trip I discovered someone's cell phone and garage door opener in center armrest console of the vehicle. Knowing that I would not want to have left my phone in a vehicle, I called to let them know I found a phone. I waited on hold for at very least 10 minutes, likely more. They close at 6PM so I left the keys with the front desk staff. There was a huge line at the front desk, I was like OH MY WORD NOT AGAIN so I went up beside it and just asked the guy where I put the keys - the hotel staff guy was totally cool and luckily he just took the keys and quickly handed me a clipboard where I put my name etc, left it on the counter and took off. I really doubt I will rent from this location ever again unless I'm absolutely desperate. I'll go somewhere else, or likely just go to IAD (airport) and pick something up.