My experience was quick, fast, friendly and professional.

The process almost went without issue... the initial car that they offered me smelled like pure cigarette smoke. I was bothered by the fact that when I asked if they were going to do an inspection of the car, they replied that it had already been done. Then why did no one notice the pungent smoke odor the instant the doors were open?

No windshield washer fluid. Mileage was incorrect. Car was clean.

The employees were great but the rental car smelled like cigarette smoke. It gave me a headache on the way to my destination. There was also some significant damage to the bottom of the car which could've been dangerous for a customer. Not the employees fault. They were great, followed all COVID protocols!

Had to wait for the car. Didnt get a full tank. It was 3 quarters full and I was expected to return the car with the same amount of gas. Naturally, being unfamiliar with the size of the gas tank I overloaded on return. No consideration was given for the extra fuel. Insurance was charged at more than 30 dollars a day.

I had a very straightforward and pleasant experience with Hertz (Powerline Rd, FL). It was a busy weekend but they tackled the busyness with professionalism.