CraigReviewed on Apr 24, 2019, 6:30 PM
Had to wait over 1 hour because vehicle wasn't ready
JanetReviewed on Nov 30, 2018, 5:26 PM
When I rented this car, I was assured that someone would pick me up at the train station. I checked on that the day prior to my rental and was assured by Shawn that I could be picked up. However when the train arrived at the station and I called Hertz, I was told that it would not be possible to pick me up. After I explained that I would not have rented from them except for the assurance of a pick-up one dear soul, Kim agreed to help me out and came to get me. Without her, I would have canceled the reservation. She returned us to the train station when we departed. Without her the star rating would have been 0