rayj Reviewed on Apr 13, 2018, 4:46 AM

Ok, not at airport when I got there had to call and wait but then they came even though they knew when I would be there. pick up driver was cool and they are not far away.Then I wanted to use my visa for insurance and they tried the were not sure if your covered in Jamaica. I needed to show a letter from visa saying I was. They always try for more than what computer said the price is and they go up and down daily. lol The place is on a big hill not so cool. You have to watch as they write the gas down from when your on the hill.I have rented there many times and there is two ladies there , they are not the friendliest never smile and make it sound like they are doing me a favor,? .They need a man there to make them smile....Then they give you the oldest car possible to rent to someone and the brakes made noise the whole time and the tires were all worn out and all different tires. Air was barely cold also. On return they ask me why I didn't wash car, Da!!!! And if I had trouble with any tires, again Da! I had to but air in them as the two front tires leaked and I almost got two flats if I wouldn't of noticed. They have the hub caps tied down so they wont fall off but the tire steams are coveréd so you cant get to them off to put air in them. I took off one of the ties to put air many times, so my fault, I don't think so. They checked every inch of the car trying real hard to find sometime wrong even try to say there were scratches under rear spoiler,then a hard time about not cleaning car. The car was is as good as i got it ! I had to say stop trying to play me I have a plane to catch but not that nice,lol. Oh ya they always want more gas too.Not a great experience.....

Swish! Reviewed on Mar 10, 2018, 6:56 PM

Hold on to your seat! Seems like I rented a car from three different rental companies!

Flor Reviewed on Jan 5, 2019, 2:13 PM

Extremely friendly employees. Had the car ready when i walked in. Clean facility. Was out with in 20 min. Definitely recommend

APY Reviewed on Mar 24, 2020, 4:53 PM

Didn't get the car I requested. Somehow, they gave me a truck when I wanted a car? They were entirely unpleasant about it too.

Leo Reviewed on Feb 18, 2020, 7:08 PM

They didn't have the car that I had ordered and then told me that they only had a level up and I had to pay extra! Also they had to put some air in one of the tires and said it was only due to the rain that the psi was low. only to find out the next day the tire was losing serious air. When I called them they said they had no other car available and I had to call around myself to see if any other HERZ facility would have something for me.