Dmitry Reviewed on Nov 21, 2018, 10:32 AM

The car had terrible smell inside. Additionally, I returned car at 5:10 pm on Sunday (instead of 5 pm) and the office was closed already. Next day I had flight from JFK and I agreed to return car in the morning in JFK. When I called customer service they said that there will be late return fee but I told that it is not my fault that the office is closed (and I was late for 10 minutes only). Also I took car on Saturday morning, so I payed for two days renting. When I returned car they charged me late fee. I will not use Hertz anymore.

Jennifer Reviewed on Jan 23, 2019, 5:30 PM

While my car smelled like smoke and was dirty at the time of pickup, everyone was nice.

Ron45 Reviewed on Aug 13, 2018, 5:16 PM

Great experience. My time inside the location was really short. I got taken cared of really fast and got my car even faster. I love that the place is open on Sunday.

Larry Reviewed on Mar 20, 2019, 8:27 PM

Everything about the rental was good except for two things. One, when I picked up the vehicle I asked if I would have to pay extra for EZPass to go thru tolls, which I was willing to do. I was told that the car already had EZPass built in. What they did not tell me was that I had to flip a lever to activate the EZ pass, and since it was located on the passenger side, I did not see the instructions posted on the lever. The result is that I'm probably going to have a lot of fines to pay over the next month or so. I'm not happy about that, especially since I was not told about how to access EZ pass when I specifically asked abpit Two, I was told I had to return the gas tank full but it was at the Airport, I was coming from the highway and though I had filled up the gas tank before I got on the highway there was no gas station between the highway and the airport top off the tank. This cost me another 19 dollars.

Dave11215 Reviewed on Jan 22, 2019, 11:21 AM

Very long to pick up the vehicle in the garage Not full car, we had to call, take pictures, etc. I returned the vehicle with more gas than when I took it and I was graciously entitled to a credit of $ 4 ...

Michelle Reviewed on Nov 24, 2019, 4:48 PM

Fast and friendly service! Car was great and clean.

Edoardo Reviewed on Oct 26, 2019, 3:32 PM

My experience with Sixt has been disastrous for several reasons: 1. I arrive at the counter and am informed that there are limitations to the States I can drive which was never specified in the terms when I booked online. It didn't impact my weekend but the limitation is absurd (not mentioned in advance). Also, I wonder what's the scope of renting a car other than driving across States? 2. The branch is in a covered parking so after having picked up the vehicle I try to exit the parking. The ticket I was provided with get stuck in the ticket machine and at that point the tragedy starts: 20 minutes completely stuck in front of the parking bar, with the parking ticket manager (not a Sixt employee) trying to disassemble the machine and not willing to let my car out 3. I drew the attention of a Sixt agent (the whole scene was happening in front of the branch so I would have definitely expected a faster and more helpful service) who tries to convince the ticket manager to open the bar and retrieve the ticket only afterwards. Unsuccessfully. I had a professional appointment in Midtown and had to cancel it because of what happened 4. The only solution to get me out of the parking seems to be having a different car (!), which is of an inferior category than the one I had booked. But I accept, otherwise I would have to miss a second meeting 5. At the end of my long weekend I decide than, rather than returning the car early morning on Tuesday, I prefer to return it on Monday night. Around 8pm I call the Sixt branch to ask for instructions, no one picks up. I check on Google their working hours, confirm they close at 9pm, recall other three times. No one answers. I ended up waking up earlier on Tuesday morning to avoid being late at work. The worst rental experience in my life!