Dmitry Reviewed on Nov 21, 2018, 10:32 AM

The car had terrible smell inside. Additionally, I returned car at 5:10 pm on Sunday (instead of 5 pm) and the office was closed already. Next day I had flight from JFK and I agreed to return car in the morning in JFK. When I called customer service they said that there will be late return fee but I told that it is not my fault that the office is closed (and I was late for 10 minutes only). Also I took car on Saturday morning, so I payed for two days renting. When I returned car they charged me late fee. I will not use Hertz anymore.

Shoshana Reviewed on Feb 5, 2019, 6:32 PM

everything went smooth, great customer service and great price

Larry Reviewed on Mar 20, 2019, 8:27 PM

Everything about the rental was good except for two things. One, when I picked up the vehicle I asked if I would have to pay extra for EZPass to go thru tolls, which I was willing to do. I was told that the car already had EZPass built in. What they did not tell me was that I had to flip a lever to activate the EZ pass, and since it was located on the passenger side, I did not see the instructions posted on the lever. The result is that I'm probably going to have a lot of fines to pay over the next month or so. I'm not happy about that, especially since I was not told about how to access EZ pass when I specifically asked abpit Two, I was told I had to return the gas tank full but it was at the Airport, I was coming from the highway and though I had filled up the gas tank before I got on the highway there was no gas station between the highway and the airport top off the tank. This cost me another 19 dollars.

Juan González Reviewed on Apr 19, 2019, 5:35 PM

Brandy the manager fro Sixt rental was very disrespectful and rude at the time of the rental, I don’t understand how Sixt can have a manager like that in service, its the office down in 20 Morris St. He told us that carrental wasn’t telling us all the information that we needed to know about the rental pick up, and that he even didn’t know why they use that page, I don’t think its a good advertise foe the page as the manager is stating that they dont know the service they are selling through that page. Hope you can do something about the manager that you have there, for me its a never returning doing business with carrentals. Thanks