Rebecca Reviewed on Oct 25, 2019, 6:46 PM

Very bad experience ruined my trip due to unclear policies. Even staff expressed this happens too often to their clientele

Janine Reviewed on Oct 7, 2019, 4:27 PM

Once the agent attending to the customer noticed a line was forming she asked a colleague to come out. But we stook there for about 6 minutes after being turned down by a staff member who said she couldn't assist us. It was annoying to say the least.

almando Reviewed on Aug 21, 2019, 6:09 PM

I will preface my statement by saying, when I picked up my vehicle last time it worked out well. However, when I went the second time it was horrible experience!!! I went on a Monday and had about 5 people in front of me. You would think piece of cake. Not happening... One person at the counter, it seemed like one person getting cars, everyone waited even to pick up cars at least 10 minutes. I had to go to beach and that pushed this back because I waited 50 minutes in the burning sun. You can't make it up even if you tried! Then after that fiasco (don't want to bore you while I waited) I waited another 10 minutes for my car. By the way it set me back so much so, by the time I went to beach it literally started raining when I got there. Horrible! It was just bad business practices for this location. (Systemic problem)

Jeffrey Reviewed on Aug 4, 2019, 6:02 PM

The car had a complete engine failure in the middle of the highway about an hour into my drive. Six hours later I was finally able to get a replacement vehicle after spending at least 4 1/2 of those hours on hold with multiple roadside assistance agents, none of whom were able to effectively deal with the issue from 1/2 a world away. Highlights of my roadside assistance experience include being told to move the vehicle to a safe location even after I explained that the car was totally inoperable, repeatedly being asked to provide discreet location information despite already having provided the city I was nearest to as well as the road and mile marker and having a police officer giving latitude and longitude, being asked if I needed help with the exchange rate, being set up with a Lyft to drive me 45 minutes to a Hertz which was closed, being disconnected several times, and routinely being told I would be put on a 1 to 2 minute hold and then not hearing anything from the agents for 15 to 30 minutes. The issue was finally resolved after I suggested they send me a Lyft to take me back to Newark airport to get a replacement vehicle. All in all, my 4 hour round trip became a 13 hour nightmare and cost me an extra $260 in towing fees and driver tips.