Edoardo Reviewed on Oct 26, 2019, 3:32 PM
My experience with Sixt has been disastrous for several reasons: 1. I arrive at the counter and am informed that there are limitations to the States I can drive which was never specified in the terms when I booked online. It didn't impact my weekend but the limitation is absurd (not mentioned in advance). Also, I wonder what's the scope of renting a car other than driving across States? 2. The branch is in a covered parking so after having picked up the vehicle I try to exit the parking. The ticket I was provided with get stuck in the ticket machine and at that point the tragedy starts: 20 minutes completely stuck in front of the parking bar, with the parking ticket manager (not a Sixt employee) trying to disassemble the machine and not willing to let my car out 3. I drew the attention of a Sixt agent (the whole scene was happening in front of the branch so I would have definitely expected a faster and more helpful service) who tries to convince the ticket manager to open the bar and retrieve the ticket only afterwards. Unsuccessfully. I had a professional appointment in Midtown and had to cancel it because of what happened 4. The only solution to get me out of the parking seems to be having a different car (!), which is of an inferior category than the one I had booked. But I accept, otherwise I would have to miss a second meeting 5. At the end of my long weekend I decide than, rather than returning the car early morning on Tuesday, I prefer to return it on Monday night. Around 8pm I call the Sixt branch to ask for instructions, no one picks up. I check on Google their working hours, confirm they close at 9pm, recall other three times. No one answers. I ended up waking up earlier on Tuesday morning to avoid being late at work. The worst rental experience in my life!
Rebecca Reviewed on Oct 25, 2019, 6:46 PM
Very bad experience ruined my trip due to unclear policies. Even staff expressed this happens too often to their clientele
Janine Reviewed on Oct 7, 2019, 4:27 PM
Once the agent attending to the customer noticed a line was forming she asked a colleague to come out. But we stook there for about 6 minutes after being turned down by a staff member who said she couldn't assist us. It was annoying to say the least.