Sencer Reviewed on Jun 10, 2019, 12:30 PM
The desk clerk at Dollar with the batch number 2515/NYMHT22 did not inform us about the tolling needs to the ways to NJ and Philedelphia. We had to pass with a penalty through these states. Because there were no cash options. Upon return, when I told him this, he explained me that he delivered me papers and I should have looked at that them. His attitude was very rude and I have rented many cars from different companies and I never had such a bad experience again. Dollar desk clerk should have warned me while I was renting the car and present me the option to pirchase EZ pass. He told me that I should pay the penalties when they send me the e-mail. No I will not and will claim my rights. By the way, I would kindly want to get a feedback on what actions will be taken on this personel. He did not share his name with me altough I asked. He said that the personel number is written on the voucher. How rude! Never with Dollar again!
