Arlene Reviewed on Oct 2, 2017, 5:58 PM

I reserved a mini van 3 months ago. When we got the Budget they did not have any mini van available. They offered a bigger suv type but would be hard to get 2 kids and an 82 year old man in and out. We waited for 1 1/2 hours and they finally said they had a mini van available that their staff was using as a relaxing place to sit. Well I do not find that very amusing since I had reserved so far in advance and there were 2 others at the counter looking for mini vans also. Also they failed to write down the mileage when we started and then when we returned, they said we had used more than the allotted mileage so another trip back to the Budget counter but the staff there fixed it.

SusieQtsy Reviewed on May 28, 2018, 6:40 PM

The shuttle from airport to Dollar was fast and efficient. The lady at check-in suggested paying $12.49 per day extra for a toll road pass telling me of the horrors of downtown Denver driving at rush hour. I will never know if she was just selling it or not because I fell for the pitch. The most comical and kind of annoying thing was that she said to go out in the lot and pick any car you want in either Row A or B. First I could not locate either Row A or B as the signs were hiding backwards behind Row C. When I finally located the lone vehicle that apparently no one else had wanted (a sad and dirty little Hyunday Accent), I tried to figure out how to get out of the almost unmarked lot and at last at the very back of the lot found a booth where someone was checking out car. Upon returning the car two days later, I drove in a driveway marked Dollar car rental returns and faced a huge open lot the size of a football field. It had one orange cone in the middle and a white pick-up truck situated at the far left side of the lot. I headed back through the open lot toward the back where I knew I had emerged from the check-out booth thinking that must be where you check back in. No signs to tell you where to go. No lines marked on the pavement. Just open lot. As I passed the single orange cone, I heard a frenetic honking coming from the white truck way off at the side of the lot. Someone was waving as if they were a long lost friend who recognized me. I waved back thinking, I think you have me mixed up with someone else. Then I watched in my rear view mirror as this person got out of the truck and ran to stop the car 50 feet behind me that was also desperately looking for a place to return their car. I thought, was that lady honking at me to stop me? Egads! Could they put up a sign? Could they get out of the vehicle and stand next to their single orange cone? I made a big u-turn and came back around behind the car that was behind me and yelled to the lady, Is this where we return cars? I hope it was because she said, Yes, just leave the keys and catch the shuttle. I had to ask where the shuttle is met. She said, In the Thrifty lobby. Really? I just returned a Dollar vehicle. Apparently they are somehow connected as their shuttle says Thrifty/Dollar even though they have separate buildings. The shuttle driver assumed I was flying United somehow by looking at my Boarding Blue bag. He dropped the entire group on the bus outside Delta and Southwest and pointed to the building saying United is back there. It ended up being way on the other side of the terminal. I had to laugh at the nonsense. I happened to be three hours early for my flight or I would have been really stressed after the unnecessary Dollar Rental Car delays to see that United Airlines had a mile long line just to get into the kiosks to get a boarding pass. I have rented Dollar cars many times before, and many others too, but this was definitely the worst car rental experience of my lifetime. Nice people at the front desk though.