Sue Reviewed on Feb 27, 2019 2:05 AM

The car we ended up with was comfortable and met our expectations. But there were issues that we tried to address a month in advance of we picked up the car. We discovered that for our 10 day rental, they were going to require a payment on a single credit card, up-front, and an additional deposit, with the optional insurance that we elected to have. I am in the process of rebuilding my credit so I did not have a credit card with a high enough credit limit. We were not allowed to break it up amongst two credit cards, nor pay for it with cash or a debit card. So even though we had plenty of money to pay for the car up-front they were going to deny the rental. I called 4 different times and we were able to change from and SUV to a van and then we could pay with a debit card Why???? No one knows. But whatever, I'll take the van. Show up on the day of the rental and none of what was discussed in the 4 previous phone calls was documented anywhere..... When I questioned why we could not break up the payments to two different credit cards, "it's required.". Asked what was the point of calling to make sure any issues we're resolved long before pick up, "the systems don't allow for any notes...". So to sum it up, Car good. Service bad.

Pam Reviewed on Apr 9, 2019 11:07 PM

I enjoyed the car a lot and only a little over 1,000 miles on it! Seat warmers were great in NY with April snow!

RALPH Reviewed on Apr 9, 2019 9:18 AM

CAR PICKUP WAS OK..THE AGENT WHO DID THE PAPERWORK WAS NOT SMILING...AT ALL...I TRIED TO MAKE HER SMILE TO NO AVAIL...TOO BAD...SHE WAS LIKE A ROBOT...WIFE AGREES!!..SHE FAILED BUT THE CAR WAS GREAT AND A GREAT PRICE TOO!!

Meisha Reviewed on Mar 12, 2019 4:21 PM

Even tho check out was a breeze. I reserved my car well in advanced and they did not have the Ez pass device in my car and told me to just ride through all the tolls. I did that but it caused some anxiety because none of the lights turned green when passing through. It was a bad feeling being I was traveling far and going through alot of tolls...i paid for unlimited and I should not have had to had gone through that. It was bad...

Jessica Reviewed on Mar 7, 2019 5:21 PM

I had a great experience booking with carrentals.com and a seamless pickup at Thrifty. I was pleased with the vehicle that I was given, but it was unfortunately obvious that the vehicle had not been cleaned after the previous user dropped it off (coffee stains on the seat, stained mats). I rented this vehicle as my own car was in the shop for repairs. I was not sure how long I would need the rental, so I asked the gentleman who assisted me with the pickup what would happen if I needed to bring the car back early. He stated that if it was brought back within 24 hours I would be charged a fee. I brought the car back 2 days and a half later and was assisted promptly with the return of my vehicle. When I got home and received my email receipt, I was surprised to find not only the fee mentioned earlier, but a much higher rate than the one I agreed to. Not only was I not initially warned about a higher rate for an early return, but the fee and rate were not explained when I dropped the car back off (I would have kept it for longer!). When I called corporate for an explanation, I was tossed from department to department until an individual offered me a voucher for a future rental (to date, I have not received this voucher). Unfortunately, I don't believe I would be inclined to rent with Thrifty again due to this experience.

Ron45 Reviewed on Aug 15, 2018 6:59 PM

Went to Avis and they sent me to budget. Had confirmation for a 300 premium or luxury for $461. But budget tells me that 300 is a luxury car I must get a 200 Chrysler. They told me car rentals had screwed up. Needed a big car show went to luxury and they put me in a hemi Chrysler and told me it was $35 a day extra. When in fact the Chrysler hemi was a specialty car at $45 a day. It was quite a discussion with the agent and many people waiting in line getting very disturbed with the amount of time I was taking to resolve the issue. They would not give me a Chrysler 300 .it was quite a discussion with agent and many people waiting in line getting very disturbed with the amount of time I was taking to resolve the issue. They would not give me a Chrysler 300. Admittedly because of the pressure I did sign the agreement. Ended up paying $200 more for a car I didn’t want. Bottom line is my confirmation from you with Avis name on it, was not honored. They told me since it was a third-party namely, car rentals, you didn’t have the right information and I had to do What Ava said even though I had a guarantee confirmation from car rentals.