Vehicle was very comfortable for our trip. Easy pick up and drop off

I had a wonderful experience in Albany at the Hilton. The lady who was handling my rental took her time and patience to show me how to get my car.

The Hilton was easy to locate in downtown Albany. The receptionist was super chill about everything because it was New Years Eve and no one would be staffing the office the next day.....so that was nice. Either way, the car was clean and ready to ride when I picked it up! Sadly, no free Sirius radio but you get what you can!

My experience with the supplier was terrible. Bad customer service, as the person who helped me took a personal call in the middle of the transaction, the car was dirty, not pulled up for me, not washed on the outside. In the backseat where I was trying to buckle my daughters car seat, there was a very thick layer of sticky stuff where the hooks go onto the car and the maintenance required light was on the whole time I was using it. The first car I was offered had no gas in it, and I was told I could take it anyways. I refused and took the dirty Corrolla. I will never use Hertz again. I will happily stay with enterprise, who always goes out of their to make sure my car rental is clean and safe for me and my family.