Lisa Reviewed on Jul 21, 2019, 5:30 PM

My experience picking up was great. My experience dropping off was poor. Terrible customer service at pickup. MAde me feel like I was an inconvience to him.

M from Cumberland Hill Reviewed on Nov 27, 2018, 7:26 PM

I rented from the Franklin location because the rate was less than a closer location that I have often used in the past. The counter clerk was indifferent, didn't do a walk around, did not confirm the gas level (had to ask how much was in the tank) and was not shown or given a contract. He looked annoyed when I spelled out (people tend to incorrectly put a t in duchess) my email. I did not get the contract by email so I called. I was on hold for 25 minutes and was then told that it couldn't connect. I called the main number for Enterprise and they said that they would contact the office to have them send a contract to the correct email and would ask them to make a follow up phone call. Never happened. I called towards the end of the day, someone finally picked, corrected the email and sent the contract. The vehicle had not been vacuumed and the windshield had a greasy smear on the inside drivers side. When I went to drop the vehicle off, the office was locked and had a note on the door stating that they would return in 10 minutes. Not very professional at all!