Eric Reviewed on Sep 4, 2019, 5:30 PM

Only negative is nowhere did it say who had the car. I was able to use address and confirmation number to ask shuttle drivers and they from other brands. Pointed me in correct direction, it was after midnight by the time I got to Bradley international. But once with help finding the rest was great. Car was not comfortable but I survived.

Ryan Reviewed on Sep 3, 2019, 9:21 PM

I went I. To pick up my car. There was nobody inside so I stepped up to the counter. When the employee came in he started yelling at me. He said “I acted like I was there for a long time waiting”. All I did was step up to the counter. He then told me I had to wait in line do I backed up and waited while he berated me. There was a customer in bank of me that tried calling the 800 number to complain about the employee. There was no Manager on site to talk to. I went out to my car and had to fill out a damage form before I left I had my Mom bring it in and he started yelling at her. She told him she was going to report him and his answer was “ho ahead there are plenty of other jobs available in CT”. So we will never use Dollsr again

Henry Reviewed on May 21, 2019, 6:09 PM

Four people in front of me in line took about 20 minutes to process. But then took over 30 minutes to pull my car up to the front for me to use. Others in front of me also waiting for cars or wrong cars provided.

Alan & Nanci H Reviewed on Feb 21, 2018, 6:02 PM

Our experience with picking up the car was totally unsatisfactory. We are not regular travellers and having never been to the area and on the advice of someone else specifically chose to pick up the car away from the airport because it was supposed to be cheaper. Upon arrival it was discovered that the car was actually in another city requiring us to take a taxi to pick it up which cost us an additional $55.00 for the one way trip. Requests to have the car delivered (customer service) were flatly denied and indicated that we would have to return it to that location and that locations re independent and don't cooperate. This caused a great deal of stress and we requested to drop it off at the airport and endured excessive stress trying to make that arrangement. The stress resulted in a physical reaction which was totally unnecessary. Staff obviously didn't care and the result was that out rental cost us a lot more than what we had been quoted. We also had a problem of the key getting locked inside the car and having to call Hertz roadside assistance resulting in an additional charge of $75.00 for less than 5 minutes work. We feel we were unfairly treated and will never deal with Car Rentals.com again unless we receive some compensation for our stress. Please forward this to your General Manager.

It won't let me add my na Reviewed on Feb 14, 2018, 2:40 AM

first, online help was terrible. Second, what was confirmed online was not true. Third, the customer agents were not helpful especially when I complained of my issue online-they did nothing to assist-only to say 'we have no control over that'. Fourth, I was charged for a fee from the Hertz online service and once I brought it up when I picked up my car, the agents said 'we have nothing of that information' - explaining that the online did not exist with them and if i continued to complain about extra charges they added on, they would not rent me my car. I am now going through banking disputes to have it settled since both Hertz customer service and their so called insurance provider did absolutely nothing to help. I would not recommend Hertz to anyone. it was the worst experience I have ever had with a car dealership.