Cathy Reviewed on Mar 19, 2019, 5:52 PM

I hate that I did not get her name but the lady that checked me in and took care of me in Connecticut was incredible!

Alan & Nanci H Reviewed on Feb 21, 2018, 6:02 PM

Our experience with picking up the car was totally unsatisfactory. We are not regular travellers and having never been to the area and on the advice of someone else specifically chose to pick up the car away from the airport because it was supposed to be cheaper. Upon arrival it was discovered that the car was actually in another city requiring us to take a taxi to pick it up which cost us an additional $55.00 for the one way trip. Requests to have the car delivered (customer service) were flatly denied and indicated that we would have to return it to that location and that locations re independent and don't cooperate. This caused a great deal of stress and we requested to drop it off at the airport and endured excessive stress trying to make that arrangement. The stress resulted in a physical reaction which was totally unnecessary. Staff obviously didn't care and the result was that out rental cost us a lot more than what we had been quoted. We also had a problem of the key getting locked inside the car and having to call Hertz roadside assistance resulting in an additional charge of $75.00 for less than 5 minutes work. We feel we were unfairly treated and will never deal with Car Rentals.com again unless we receive some compensation for our stress. Please forward this to your General Manager.

It won't let me add my na Reviewed on Feb 14, 2018, 2:40 AM

first, online help was terrible. Second, what was confirmed online was not true. Third, the customer agents were not helpful especially when I complained of my issue online-they did nothing to assist-only to say 'we have no control over that'. Fourth, I was charged for a fee from the Hertz online service and once I brought it up when I picked up my car, the agents said 'we have nothing of that information' - explaining that the online did not exist with them and if i continued to complain about extra charges they added on, they would not rent me my car. I am now going through banking disputes to have it settled since both Hertz customer service and their so called insurance provider did absolutely nothing to help. I would not recommend Hertz to anyone. it was the worst experience I have ever had with a car dealership.