Ron45 Reviewed on Sep 1, 2018, 10:12 PM

Car was fine. Can someone explain why I was not able to extend my contract by 3 extra days, forcing me to return the car to Heathrow and to take a new contract? Also annoyed that I was unable to contact LHR office directly when I appeared to have left my glasses in the car. I spent over an hour trying to get a phone number from the call centre.

goodwood2019 Reviewed on Sep 17, 2019, 1:17 PM

Completed comprehensive insurance is not valid at SIXT ??? Is that true? Wanted us another € 150 for three days off. When picking up nobody on site. Damage documented by us (photograph with time and date, was photographed by an employee of our mobile phone) was not in the system of SIXT ??? A huge scratch on the rim right front) we would have caused, as well as a small stone chop in front. Rockfall small you can not prevent or notice. But damaging the rim does not happen without noticing it. Also a car with automatic transmission was wanted to give us. Of course, for an extra charge. But now to the damage-in this car, according to SIXT were not noted, not even the ones we found. That is a bit weird or could possibly have a system behind it (legally expressed as a precaution, therefore not binding). Let's see what is coming from SIXT now on us or me. I hope that, despite NOT fully-accepted comprehensive insurance, is limited and I or maybe with your help can do that without a legal procedure. Would recommend to anyone, take at least 1/2 hour time and really every little damage to document (if no one is present then stop with mobile phone), really EVERYONE. Because not all are as confirmed documented was checked in front of us ??? That gave our beautiful 3 day trip a not so great end. Let's have a look. Many thanks to YOUR great team ..

Chris83 Reviewed on Oct 1, 2019, 1:24 PM

Staff very nice, ready to leave a shuttle earlier than the start time rotations to be sure to have the plane. Car in very good condition and good quality

Seb Reviewed on Nov 21, 2019, 4:29 PM

The staff who helped me at Gatwick south terminal were extremely polite and made the process fast and easy. The cars exterior was very clean, the interior however was not. A few food wrappers from the previous renter had been left and not taken out, as well as a piece of paper containing that persons personal information. Overall it was a great experience.