Cheap car rentals in Cherry Valley, Rockford

Matt Reviewed on Feb 5, 2019, 3:15 PM

This was one of the worst rental car experiences I have had out of many. When I went to pick up a reserved car they did not have an available car in the reserved category. I was given a choice of a similar car that the agent said smelled like weed or an SUV. She claimed or her manager supported that is all they had and were overbooked in the full size category. Since I was leaving soon and it was near closing time I settled for the Dodge SUV. It was dark and cold so the agent did not do a pre inspection. She also said due to weather conditions the car was not clean because there was no inside area to clean it. I left with it and could not see from the side mirrors but assumed it was because of frost. Later I determined that they were caked with dirt as were the windows which made vision outside the front window difficult. I cleaned at home. The next morning I left very early on trip and tried the window washer only to find it was empty with fluid. Traveling on a slushy day with no wiper fluid was a challenge. I could go on but suffice it to say the car was two years old, higher mileage, filthy, no wiper fluid, and smelled and not car reserved. NEVER HERTZ AGAIN

Amaka Reviewed on Jul 31, 2018, 6:27 PM

my experience was fantastic and extremely easy. The agents were very friendly and helpful