Steve-FL Reviewed on Sep 21, 2018, 9:12 PM

My experience with this supplier was horrible I have used them previously but this time they insisted there was no LDW coverage through them as it was booked through car rentals.com yet they have always had ncluded this and the Sixt website confirms this. I had arranged excess insurance through a Third Party company which they said was a invalid which I had to cancel and use their account insurance. So the additional cost was £350 more than I expected. When I called there customer service team they were able insulting towards me. I requested to speak to a manager and she reluctantly apologized but said my complaint should be directed to car rental.com..... Horrible experience!!!!!!

Ron45 Reviewed on Aug 16, 2018, 2:59 PM

My car was given away within 6 hours of our flight being delayed. I was in another country and on a plane so unable to call. I didn’t receive an email advising me of this; just found out when I arrived. Then when I had to pay more for another car; I wasn’t advised of the $968 security deposit that would be placed as a hold on my credit card on top of the increased rental fee. Then, they left me leave with no insurance. I called to add it, and they said I’d need to drive 3 hours back to the location to add it. Lucky for me my parents own their own business and I could insure the vehicle through them, at minimal cost. The worst customer service each time I called.

Martinb Reviewed on Oct 13, 2019, 4:40 PM

Bought insurance from rentals.com budget said it would not cover their cars and have to buy their insurance also the charged for a extra day without notice because I picked the car up 10 minutes early

Tina Reviewed on Jul 16, 2019, 11:47 PM

My experience with this supplier was unbelievably awful.

Sylvain Reviewed on Jul 27, 2019, 9:32 PM

The GreenMotion office is out of the airport, so you have to wait for a shuttle bus that will take you from the airport to the office, it's not easy to find. The care has been very long and the landlord offers all kinds of packages that, in the end, substantially change the conditions agreed with AuoEscape. The interior of the car was not well cleaned.

Mark Reviewed on Apr 8, 2019, 11:29 AM

Without the PIN of the credit card you do not get the car, another credit card (my wife) was only accepted at considerable additional cost. I have never been advised of the urgent need for the PIN. The staff is very inflexible and offered us no alternative.