Ron45 Reviewed on Aug 16, 2018, 2:59 PM

My car was given away within 6 hours of our flight being delayed. I was in another country and on a plane so unable to call. I didn’t receive an email advising me of this; just found out when I arrived. Then when I had to pay more for another car; I wasn’t advised of the $968 security deposit that would be placed as a hold on my credit card on top of the increased rental fee. Then, they left me leave with no insurance. I called to add it, and they said I’d need to drive 3 hours back to the location to add it. Lucky for me my parents own their own business and I could insure the vehicle through them, at minimal cost. The worst customer service each time I called.

RM Reviewed on Feb 11, 2019, 2:32 PM

My experience with this provider (Geern Motion) was not so pleasant: The place of the provider is indeed only about 5 minutes away by car from the airport, but can only be reached with the appropriate shuttle. On arrival we waited more than half an hour for the shuttle, moreover, the corresponding station was not properly marked (which is why we then called the vendor and are there to an Asage, said, we should wait for the shuttle). When the vehicle issue was under pressure to complete additional insurance, which I was uncomfortable, especially since I have stated that we had already extensive insurance coverage by you. The return was then unproblematic, only we have the place - despite Navi - have to search. In the future, I will only rent vehicles that are issued by suppliers directly at the airport. It also saves time (especially on the return flight).

Spit Reviewed on Dec 28, 2018, 5:08 PM

The worst experience lived after many rentals at various rental companies. Green Motion is absolutely to flee and if Autoescape wishes to keep a serious image, they must urgently remove this partner from their list. In the care, taking advantage of the language barrier, not having the vehicle booked in stock they have made available a car with automatic gearbox and GPS (unwanted) and we took 60 € without our agreement ! The vehicle was not ready, we waited 20 minutes, the time it arrives and the levels are made before our eyes ...! The vehicle had claws and bumps on all bodywork elements (4 doors, rocker, trunk ...), the state of the situation in the center of each element (in the middle of the doors for example). We are told that the small claws on the sides of the elements are part of what is indicated in the center of the element. At the restitution, we are accused of a tiny scratch (present at the start and so-called part of the whole) and we are told that the restoration of the element will be at our expense! On the right side hubcaps, we drive on the left in England, so difficult to touch a sidewalk on the right ... A impact of 2 cm is present at the return, the hubcaps will be at our expense! The tires have abnormal wear, according to the person present, whereas we did only 400 Km ...! We thought of a hidden camera, but it seems that it is not the case. Fortunately, we made photos and video of the vehicle at the start. The hospitality on the spot and the way to absolutely want to "sell" a more expensive vehicle or additional insurance as well as the condition of the car to the care had not put us in trust with this renter. We will be able to challenge all of the charges against us, and forward the file and various proofs of the state of the vehicle to our lawyer who will be in charge of the follow-up.