Mark Reviewed on Jan 24, 2019, 2:32 PM

First, we were surprised to find that Thrifty does not have a counter in the Asheville airport, nor a sign to indicate what to do. This was not explained on our reservation confirmation. We asked at the general Help counter by baggage claim, and they phoned the Thrifty office to ask them to send a van for us. Turned out there were about 8 of us in the same situation. The van took about ten min. to arrive and had to drive past us and pull into a parking lot past the terminal building. (The driver explained that this is a ploy by the airport to get more money from the taxi drivers and off-airport rentals; they are not allowed to pick up or let off passengers in front of the terminal, and they must pay each time they enter that parking lot!) It took another five min. to drive to the Thrifty / Dollar / Hertz office. Once there, we lined up to be waited on by the one employee. Fortunately, she was very efficient and pleasant to deal with! We had reserved a Wild Card and ended up with a Nissan double-cab mini-pickup – not your normal rental, but it turned out well when we bought some bulky items for our vacation home and used the pick-up bed to transport them.

joandjim90 Reviewed on Dec 17, 2018, 5:20 PM

My experience with the off site car rental agency (offsite from the airport) was a good one. The car was great and folks were nice and helpful. However, never having flown into Asheville I did not realize that car rental agencies were right in the airport. I waited at least 15 minutes for the shuttle before a co-worker picked me up. Fortunately, they allowed me to drop the vehicle off at the airport as we had an early Sunday morning flight.

Ren Reviewed on Aug 7, 2019, 7:28 PM

Rental was more expensive than quoted. I have used Dollar and carrentals.com many times and have never had this issues. I was not the only customer in line that had a overcharging issue. The employee said take it up with Dollar.

James Reviewed on Feb 21, 2019, 5:19 PM

The clerk was friendly and helpful when I picked up the car. Easy process. Unfortunately, the car smelled very strongly of cigarettes. I debated going back to the clerk but I had to be on my way soon and didn't think I'd have the time to go through the process of getting a different car. My bags and clothes had a faint smoke smell for the entire trip. The car itself was nice, though.