Ben Reviewed on Dec 16, 2019, 5:48 PM
I picked up my Yukon but it smelled horribly of cigarettes. I would have taken a different big SUV but the supplier in Arlington only had that one Yukon in the size category. My guest got a headache from the stench on our way to pick up friends at BWI. It was so bad I had to exchange the car in BWI airport. Unfortunately they didn’t have any vehicles in the size I needed so I had to settle for a minivan that didn’t even have a Bluetooth connection for my phone and I didn’t have the right kind of charger for my phone either (the Yukon had a USB port charger, so I didn’t bring any other adapter). I think I got charged for closing out the first rental which is what the Budget folks told me I had to do. Then I overpaid for the minivan. All because the Yukon stunk. My guests were uncomfortable in the smaller minivan and it negatively affected our weekend together. It was in all HUGELY disappointing.