JP Reviewed on Aug 8, 2019, 4:48 AM
I arrived at 9:10 AM to pick up my rental which was reserved starting at 10 AM. I was told I can't pick up my car until reservation time. This was rather strange as I have arrived early and late on numerous other times I rented cars across many different rental agencies. I went on line and modified my reservation to 9:30 as I wanted to get out and enjoy rest of my vacation ASAP. When I informed the agent that I changed my pick up time to 9:30, he was upset that I changed the time. He stated the very reason he said wait till 10 AM was to allow cars to come in. I told the agent that he should have explained that cars were not yet available for pick up rather than telling me I can't get my car until 10 AM in the first place. Agent at Avis never apologized, spoke to me in condescending manner and extremely rude! I will think twice before I rent at Avis!
Joel Reviewed on Jul 10, 2019, 5:40 PM
When I arrived they didn't have my vehicle, so I had to leave and then wait for their call, which came about 90 minutes later. Otherwise, great vehicle, zero problems, friendly staff.
Km Reviewed on Mar 4, 2019, 6:18 PM
Quick pickup and the car was perfect. Brand new, clean, drive well.