DeNise Reviewed on Aug 3, 2019, 1:57 AM
My experience was different than that which I have been accustomed. I was surprised when I was escorted to the car and simply handed the key. There was no walk around inspection nor instructions about the car. I had never driven a keyless car before. So, I had no idea about how to get it started. I was even more surprised when I reached my home and got out of the car to discover a dent in the back on the driver's side. I could not help but wonder if that was the reason we did not walk around the car, or if there was a plan to try to blame me for the dent. However, there was never any mention of the dent. That suggests to me that they were fully aware. That also dissapoints me. I have never rented a dented car, previously. I would imagine the person who dented it was held to the task of having to pay. If so, then why was I given a car with a dent? I tried to call the office, but understandably, received no answer, as they were very busy. In addition, the prompts on the answering machine did not have an option that provided opportunity for me to address my concern.
James Reviewed on May 18, 2019, 11:15 PM
Found d rental desk, staff were friendly and efficient. Car was amazing 2019 Dodge charger made for good hiway driving
JJ Reviewed on Feb 20, 2019, 4:36 AM
While courteous and professional, the Hertz team at the Hilton Washington ran out of cars when I showed up to pick up my reservation. I waited for 30-40 mins behind only one person in line because they had run out of cars. When they finally found a car, it was dirty both in the interior and exterior and worst of all it clearly had been smoked in. They tried covering the smoke smell with spray. The Hertz associate apologized for the dirtiness but as far as customer service goes, this vehicle should not have been offered to any guest in that condition. Also, they should have suggested some sort of discount or a voucher for a future reservation. That's customer service 101.