Howard Reviewed on Jun 2, 2019, 11:25 PM

Problem, I had platinum American Express Card with a letter from AX stating that I was covered with insurance in Cabo. They still insisted that I buy collision or liability Insurance act a rip off price that was as much as the car rental itself. I have my own insurance and Ax insurance. UnfortunatelyI I will no longer rent from Alamo which I and many of my friends have used many times thru out the years.

Dom Reviewed on Apr 21, 2019, 7:19 PM

My flight coming into Cabo was late. By the time I arrived to the rental counter it was after the posted closing time. The person waited for us to pick up our car. He was courteous and very helpful

bbr Reviewed on Aug 13, 2019, 4:49 PM

Title says it all. The price was too good to pass up but both at pick up and return the wait times were especially lengthy. There was only 1 other person ahead of me at pick up and I still spent just over an hour waiting. About a half hour was spent on return without a single customer there.

Tom Reviewed on Mar 11, 2019, 12:29 PM

The company did not have the car I reserved available, offered a smaller car for the same price. Then added insurance, said I had to have it because I was in mexico when I had documents stating that I was insured for Mexico up to $50,000. Ended up paying way too much, double what other customer's were coming in and paying. They did not go get the car until we heard all about a time share pitch.

Skip Reviewed on Dec 1, 2018, 9:05 PM

Picked us up close to terminal exit with their shuttle. Car was clean and non-smoking. Ran great. Easily checked car out. On return they took us to the terminal with our car so we didn't have to get out into the shuttle. Fantastic.

Avelina Reviewed on Nov 20, 2018, 1:37 AM

My car was not ready when I arrived they offered me a van an said they would have the car I ordered sent to my hotel the next day..all worked out great..

Mary Reviewed on Dec 11, 2019, 12:43 AM

Previous experience in Cabo with rental car companies was long and rather painful. We had prepared ourselves for the same type of experience and were pleasantly surprised with our ACE experience which was quick, friendly, professional and painless. I'd recommend them again in a heartbeat and know that they will be our rental company for our future visits to Cabo.

Peter Reviewed on Dec 3, 2019, 1:41 PM

Very good picking up the car,however, no one informed us that bringing the car back for an early flight had to be dropped off at another location.