Dom Reviewed on Apr 21, 2019, 7:19 PM

My flight coming into Cabo was late. By the time I arrived to the rental counter it was after the posted closing time. The person waited for us to pick up our car. He was courteous and very helpful

Sharon Magcalas Reviewed on Apr 18, 2019, 4:27 PM

TPL (Third Party Liability) Insurance. look into this before you rent in Mexico in General. Problem was, we were not aware and when we inquired to talk to Alamo's customer service dept, they gave us a bit of a lower price instead which lead me to believe this was all a scam. However, we were hitting the 1 hour mark after arriving to the Alamo station and were hungry. Where else were we to go? All I'm suggesting is do your homework and give these guys a FIRM NO if your own insurance company covers this. We ended up paying $27/per day extra for the TPL. I originally rented from Carrental.com ($5/day) bought insurance coverage from Allianze ($9/day) - Both Carrental.com & Allianze were great. It was Alamo that you have to worry about.

Tom Reviewed on Mar 11, 2019, 12:29 PM

The company did not have the car I reserved available, offered a smaller car for the same price. Then added insurance, said I had to have it because I was in mexico when I had documents stating that I was insured for Mexico up to $50,000. Ended up paying way too much, double what other customer's were coming in and paying. They did not go get the car until we heard all about a time share pitch.

Barry Reviewed on Feb 24, 2019, 2:10 AM

The price I reserved the car for on CarRental.com was not honored by the company, nor was the insurance that I paid for in full when I reserved the car online. They said the insurance had nothing to do with them and was a CarRental.com thing and that I'd have to buy their insurance or they would put a $2000 hold on my credit card and I'd be responsible for the full cost of repair for anything that would happen to the vehicle.

Skip Reviewed on Dec 1, 2018, 9:05 PM

Picked us up close to terminal exit with their shuttle. Car was clean and non-smoking. Ran great. Easily checked car out. On return they took us to the terminal with our car so we didn't have to get out into the shuttle. Fantastic.

Avelina Reviewed on Nov 20, 2018, 1:37 AM

My car was not ready when I arrived they offered me a van an said they would have the car I ordered sent to my hotel the next day..all worked out great..

CYRIL Reviewed on Apr 14, 2019, 4:58 PM

Ramona is an excellent employee. Thanks to her we did not miss our flight. We rent from ACE all the time and will continue to do so .

todd Reviewed on Mar 29, 2019, 5:43 PM

I arrived and found out my Carrentals.com partner Alliance insurance was not accepted at the car rental agency. There fore I ended up paying more for the insurance than the actual car rental. Really irritated me off on my first day.