Christa Reviewed on Jan 13, 2020, 6:11 PM
The staff was very nice and helpful, but i pre-purchased the insurance through the site and the rental car counter told me it was invalid and didn't cover everything. I had to get their insurance to be fully covered. The rental which cost $100 ended up costing $300 for the insurance so basically the insurance was double price of the car. Since I was in Mexico I just went ahead and did it. I wasn't happy, but I wanted to be protected in a foreign country. I would double check with your own personal insurance to see if if covers mexico in advance because their insurance is just ridiculous.
bbr Reviewed on Aug 13, 2019, 4:49 PM
Title says it all. The price was too good to pass up but both at pick up and return the wait times were especially lengthy. There was only 1 other person ahead of me at pick up and I still spent just over an hour waiting. About a half hour was spent on return without a single customer there.
Tom Reviewed on Mar 11, 2019, 12:29 PM
The company did not have the car I reserved available, offered a smaller car for the same price. Then added insurance, said I had to have it because I was in mexico when I had documents stating that I was insured for Mexico up to $50,000. Ended up paying way too much, double what other customer's were coming in and paying. They did not go get the car until we heard all about a time share pitch.