Robert Fry Reviewed on Jan 7, 2018, 8:03 PM
I was very much relying on this rental for our family vacation to South Africa. We needed the car to get us from Poet Elizabeth to Cape Town 800 km away. Thrifty/Dollar refused to honor the confirmed reservation I had made through CarRentals.com. They said it had been cancelled by the owner without notification to me because there was no email or cell phone on the reservation. I had certainly used my email,and telephone number when I made the reservation with Car Rental.com so I was not sure what they were talking about. I can only assume that the way the reservation was made by The Cra Rental,commsustem was deficient in some way. I wasn't to pick up,the car at the Port Elizabeth airport in South Africa. I waited around for two hours, argued with them and finally got a lesser vehicle, that was very cramped and barely held my family (of 5).it was small, an older car, had no acceleration which made it hard to navigate the steep roads, was manual transmission instead of automatic and was 200$ more expensive than what Car Rentals.com had quoted and confirmed for me for the 6 day rental. Thrifty/Dollar rep told me I shouldn't use websites like CraRental.com in the future. I can only come to the same conclusion as this incident almost ruined my expensive family vacation and caused a lot of stress.