Baroudeuse Reviewed on Aug 18, 2019, 10:06 AM
The organization is good when coming out of the plane, there was someone with a sign telling us where to find the van taking us to the Agency a little after the airport. Bad surprise for me, I did not have a credit card But a normal card having never been faced with the fact that I did not have the good card before. I had to pay a new guarantee replacing the deposit of a value higher than my initial rental otherwise I did not have the car. I offered to give my RIB / IBAN but nothing to do. So I paid. What I do not understand is that I had already rented cars in Bucharest via auto escape in other agencies and I did not have this problem. I had once left a deposit in euro (200 €) for example recovered at the end. This time if I could not get the extra 150 euros paid which I was not expecting. There is nothing mentioned in the contract sent after my visit klasswagen agency on the various legal mentions ... I remain satisfied with the service but I will think twice before returning home because the rental will have cost me the double in the end.
nanet Reviewed on Jul 22, 2019, 1:35 PM
Nice staff Problem with the payment card: get to pay a deductible. Car delivered with a third of the tank: difficult for the restitution to have the tank at the same level
Peter Reviewed on Apr 29, 2019, 8:29 AM
After a long queue, we were well served, the car was very new and good together. The insurance we have taken out at CarDelMar is not worth anything, which is why we got an extra bounce, which cost even more than the whole rent through CarDelMar itself. That was quite tedious.