Jaze Reviewed on Feb 21, 2019, 2:38 AM
Pro -great per day rate for a minivan. Cons -false advertising! The location stated on the ad was SMF international airport but the brach where you pick-up the rental is actually not. The car rental place will pick u up from the airport car rental place and take you to their branch location which is a few miles away from the airport so you can pick up the rental. Not ideal if you have kids with you coz u have to transfer to multiple vehicles.. and it does take away at least an hour or two of your day. -car was not cleaned thoroughly -they give you the option to drop off the rental to the airport but will charge you extra
Curtis Reviewed on Feb 14, 2019, 12:19 AM
Location is far from airport. Have to wait outside for Uber driver. I called to extend my reservation by 3 hours and they booked me for 4 times the daily rate I was paying. Heard them tell a foreign guest that they would have to pay for their own Uber to get to location since they missed their pickup and maybe they should rent from a different company. Took over 15 minutes to get to their location from car rental terminal. Had to wait at their location for over 15 minutes for Uber to arrive and then 20 minutes to airport. Almost missed my flight. Horrible company that also makes you bring in a receipt from gas fill up to ensure it was less than 5 miles away. I will never ever use ACE again. No windshield wiper fluid in reservoir...dirty we roads and I couldn’t wipe windows for seceral miles until I could stop and add fluid. Air pressure warning light went on within 20 miles of driving cehicle
Stan Reviewed on Oct 18, 2018, 5:14 PM
Although you have to take two different vehicles to get to the rental place - it wasn’t a big deal. Paperwork was quick and easy.