Francisco Reviewed on Mar 4, 2019, 6:30 PM

My experience with enterprise was nice but not so nice when dropping off the car. I call enterprise representatives but was on hold for 5 minutes and then call enterprise in SMF airport she kindly explain. I had to park the car in the designated spot then drop off the keys in a box, note that there are plenty of cars passing along.

HawkBY Reviewed on Jun 14, 2019, 4:24 AM

TLDR; do not rent from them. At all. Or ever. Probably, like many reviewers, I tend to travel quite a bit and deal with rentals often. A somewhat unplanned trip to Sacramento resulted in me not having a pre-planned reservation until I landed. Renting through CarRenals was easy as ever and most vehicles in SMF were far pricier than average american airport rental charges. Thus, a minivan rental at a decent price seemed OK. First of all -- this is NOT an *Airport* rental. It is 10 miles off site, despite what they promise you (and charge Airport Concession fee for). Second, to get to them they will send an Uber/Lyft (which is nice, but does not recover lost time). Second, they position themselves not as a car rental, but as a van rental (despite the fact that they mostly rent minivans, which are cars. Third, there is much false advertisement involved which only becomes obvious if one reads terms and conditions in full (should you do it? yes. Do people actually read the small print? No). Thus, it is a predatory behaviour, albeit legal. Fourth, the condition/quality of vehicles is FAR below the industry standards and my own van was from a prehistoric era and was probably bought 3rd hand off craigslist. Fifth, the level of customer service reminds me of a Soviet Russia. I waited long time to get acknowledged and even longer to actually rent out my car. Returning it presented multiple inconveniences, starting with the fact that the joint closes at 4pm (1600) on weekdays and 3pm (1500) on weekends. And if one does not return the car by that time, this Airport rental does not provide transport back to the SMF. Or park it at SMF for an additional USD25.