Curtis Reviewed on Feb 14, 2019, 12:19 AM

Location is far from airport. Have to wait outside for Uber driver. I called to extend my reservation by 3 hours and they booked me for 4 times the daily rate I was paying. Heard them tell a foreign guest that they would have to pay for their own Uber to get to location since they missed their pickup and maybe they should rent from a different company. Took over 15 minutes to get to their location from car rental terminal. Had to wait at their location for over 15 minutes for Uber to arrive and then 20 minutes to airport. Almost missed my flight. Horrible company that also makes you bring in a receipt from gas fill up to ensure it was less than 5 miles away. I will never ever use ACE again. No windshield wiper fluid in reservoir...dirty we roads and I couldn’t wipe windows for seceral miles until I could stop and add fluid. Air pressure warning light went on within 20 miles of driving cehicle

Stan Reviewed on Oct 18, 2018, 5:14 PM

Although you have to take two different vehicles to get to the rental place - it wasn’t a big deal. Paperwork was quick and easy.

Tanya Reviewed on Aug 26, 2019, 5:51 PM

Our experience was not horrible but not the best either. When we arrived at the airport we followed all the directions that were sent via email. Only to find out that they would not pick up our whole group (8 people). They would only pick up 4 and call a Lyft to take us to their location to get the van and then we would have to come back to pick up everyone else back at the airport. They also fail to mention that you basically have to get the insurance through them which is hella expensive. This whole process took over an hour to pick up the van when it should've only taken about 20 mins at max. Other than all that it was a great vehicle just extremely inconvenient getting to and from the airport.

driver Reviewed on Jun 20, 2019, 3:53 PM

The van was great, a newer model Transit. It's a little bit of a pain to shuttle out but worth it as there aren't any other options. Van was not ready when we arrived, they went to wash and fill with gas but it took forever. the inside was not clean when they handed it over.