Person behind counter, whom I have encountered before, was very nice and conscientious. Car was fine and clean.

The location for car pick up is convenient. However, need more friendly, helpful representatives. Your car is on the third floor, space 22, here's the keys. You can park the car in the garage if after hours, no drop box This is not enough when you're not familiar with the area, or which 3rd floor, which garage.

Worst rental experience I have ever had. We rented with pickup to be on Christmas morning in downtown SF. We needed the car to go to Christmas with relatives in Marin County. Plan was to go there, return to SF for dinner and then return the car to pickup place that evening...much less than a 24 hour rental. With no prior disclosure, when we got car we learned that they were closing at 3 pm. No way to drop off later until the next morning unless at airport. No way to get back from Marin before 7 so we had to pay $40 to garage the car that night. In the morning we called Alamo and got ok to drop off at airport later that day at a nominal charge of $6.95. I repeated the amount and was confirmed. When we did drop it later we were not only charged significantly more but also an additional $29 because we had picked up the car an hour earlier than original plan on Christmas. Were never told about that...would have waited if we had and especially since car was just sitting there AND they were closing earlier...greed, greed, nonsense. People were all very nice, but feel cheated and horrible business practice. NOT a merry Christmas!!

Very professional and perfect car. The staff are very attentive and efficient

Very nice people, easy to pick up, and the car was great.

My experience with ace was very smooth and took all of 15 minutes. Unfortunately it was the beginning of the Coronavirus shelter in place and they were closed when it was time for me to return the car. Awkward! Sooo, I left the car with the Building parking attendant And I’m hoping The return will be properly processed.

Pickup and drop-off were quick and easy. Car was fine.

This is one of the fastest rental checkouts/returns I've seen and I rent cars with regularity.

I rented several times in other cities with carrentals.com. At that time, I paied almost the same amount of this site. But this time, I paied a lot more. That means 'carrentals.com' cannot predict real situation. Other than this, the staff was very nice and I could easily park over night at the same garage. They also opens early and closes late. That is quite good for us in the downtown SFO.

Greatest in and out best I’ve dealt with happy as can be

Confirmation, no name of the car rental or phone number, called to get phone number and got service center recipient from India or elsewhere, gave me wrong number each time I called while I informed them what the area code would be, frustrating experience.

Quick collection and delivery, got another (larger) car

They had overbooked for the morning. Instead of openly communicating with me, I waited for my car for 25 minutes until I eventually asked what was happening. It was then that they told me they had no car for me. I wouldn't have been as upset if it weren't for their lack of communication. After over an hour of waiting, they received a car for me to take from another guest.

Very friendly service but didn’t check the price charged on the receipt but when I did saw was charged a $12 delivery fee???? Car Rentals said my cost would be $31 including tax and fees... Hertz charged me $48?!?