G. Reviewed on Jan 2, 2019, 3:40 AM
My experience was Great. When I got to the airport all the rental car booths had long lines, there was no line at Enterprise. I was in and out of the line in less than five minutes. I reserved a large SUV( Suburban or similar) as I have a large family and needed the seating and the cargo space. I asked the woman what type of vehicles they had and she said she wasn't sure but they would have that information when I got outside to the parking garage. When I got there the guys said the vehicle would be there shortly as they were running short of vehicles and had to bring a vehicle from their storage lot. Imagine my surprise when they pulled up with a Cadillac Escalade ESV from their Exotic Collection as they were all out of large SUV's and the rate would be the same as the large SUV that I had reserved. I had asked the lady inside about these vehicles and she thought they only had the smaller Escalades, which would not work for my family and if they had it the rate would be higher. What a great way to start my Christmas trip to Pittsburgh. The vehicle drove excellent with only a small issue, the XM Radio went out after a few hours, but I had the app on my phone and just plugged into the USB port and XM Radio was back.
Michael Reviewed on Jan 1, 2019, 5:39 PM
Reservation was in place. Did not have car I reserved, but replaced with upgrade. Fee's did not match what was quoted at initial reservation. Attendant told me the carrentals.com does not account for local fees. I'll buy that, but I declined the automatic fuel charge upon return. When I returned the car, everything was hectic getting kids and luggage out along with everything else. I signed the receipt and left for the plane. At the gate i questioned the inflated amount and noticed the attendant charged me for fuel. An additional $69. Called support line and was told the car was checked in empty. It was completely full. SMH. I emailed receipts and may get reimbursed...we'll see.
Ryan V Reviewed on Dec 31, 2018, 5:33 PM
Enterprise at the Pittsburgh Airport is fantastic.