The attendant was very friendly and the vehicle was very nice.

Booked a car rental from Leominster, MA to Myrtle Beach after a cancelled flight. Upon arriving in the morning to pick up our rental, we were informed that there were no cars available for us, and that their computers do not run in real time. They were not open to helping us in any way, and even said they tried to call us earlier, but there was no phone number to contact me. You cannot set up an online rental without a phone number and email, so this was a blatant lie. Luckily, Enterprise was able to price match, and we could still go on our vacation. Stay very far away from Hertz if at all possible. Very unprofessional and unhelpful. I am also still waiting on a refund from them for the insurance I purchased for the car that I never received...