Vickie Reviewed on Apr 15, 2019, 1:44 AM

I arrived to airport about 5 hrs before my reservation and although there were plenty of cars in the lot, he told me there was only one available and it was a lot more expensive of course. I could not get different car until my original reservation time. I understand it was poor timing on my part, but I don’t believe that was only car. He took gross advantage of my predicament.

Gilou Reviewed on Feb 14, 2019, 7:12 PM

It is harmful to have asked for an invoice by an impact not visible on the windshield where my responsibility is not engaged. In the end, after challenge the bill was canceled.

Omar Binladin Reviewed on Dec 30, 2019, 6:32 PM

Had a bit of difficulty picking up the car, have a foreign license but not the international paper copy, I had with me an official translation stamped by the embassy, they were refusing to give us the car without it. He pulled up the terms and conditions on the screen and I saw it clearly written that a foreign license was acceptable with a translation, after nearly an hour they gave us the car. We left the airport and realised that the car’s heater was not working. The next day montparnase station branch exchanged the car. The rest of the hire was very positive. Dropped the car off late at night in the carpark at terminal 1

Gegezim Reviewed on Dec 7, 2019, 12:11 PM

Very well. Small note: finding for small scratches anodyne

Deval Reviewed on Oct 4, 2019, 10:36 AM

Pick-up and return express, staff available and attentive

Yigal peretz Reviewed on Sep 30, 2019, 8:09 AM

Its very hard to find in cdg airport the rental place ,its on herz desk,and there is no sign,there are a lot of people wating because the desk includes herz dollar and another company,the i bought by your recomendation the alianz insurance,but in herz rhey told me that because of that they will block deposit on my credit card 22.500 ero!!,i ofcause paid another 50 euro for basic inssurance I should eecive the car at gare du nord paris,when i arived fhe place,there was no sign where to recive the car,i ask some pepople and wastr a lot of time during searching ,and they told me that in parking place is near mcdonalds,but there were no sign at ther entrance on the parking place! I request a compansation as a good client of your company!!

Paul Reviewed on Apr 10, 2019, 11:59 PM

My final bill was considerably more than quoted I was charged for unreasonable damage

Apollo Reviewed on Mar 15, 2019, 6:02 PM

All good except they expected to charge me money because I didn't vacuum the car. Would a hotel charge me more to wash the sheets?

Guy Reviewed on Nov 11, 2019, 12:49 AM

I had a poor experience and still am now, I reserved a 308 Peugeot type car in January 2018. When I arrived at the airport (like 2 years ago) the Vehicle class was not available, the person at the reception proposed another vehicle (Tucson) and like 2 years ago where I had reserved a golf size car and it was not available I was given a Skoda OCtavia at no extra charge. I assumed that was the case for the Tucson...I see now that I have been charge twice 208.25 euros for the duration for the duration of my stay...my original quote was for US$1427.37 (AU$2087.53), I have now been charged a total of AU$2906.29. I have now raised a complaint with your help desk, which hopefully will result in all the Upgrade charges to be reversed.

Kidloco Reviewed on Sep 15, 2019, 10:42 AM

Arrived on time at europcar. Problem with the reservation that had been canceled surely not by me. So no vehicle and autoescape refuses to pay me back. A shame!!! Scam not to recommend.