Hilda Reviewed on Oct 20, 2019, 1:10 AM

I rented the car on line from you. The only reason I chose Enterprise is because they were the only rental agent that did not require payment at booking. I was able to pay at time of pickup. I rented a jeep, not knowing anything about jeep. The vehicle was too high for me to get in and out of. Enterprise insurance was basically $25.00 per day. From now own I will not rent but use Uber or Lyft. This was too expensive an ordeal for time of use of the vehicle. There was not enough description of the jeep on your site. When I respond to the questions they do not pertain to Enterprise but you

Christina Reviewed on Oct 8, 2019, 4:54 PM

Our vehicle wasn’t ready when we were supposed to pick it up. After waiting for a bit, agent offered to pay for gas since we had to wait. Great job remedying the situation!

Mb Reviewed on Mar 4, 2020, 11:56 PM

Awesome experience. I was well accommodated during my trip.

Bo Reviewed on Mar 4, 2020, 4:56 AM

Professional and quick checkin, easy pick up and conscientious competent personnel at pickup and professional friendly vehicle return.

Roxie Reviewed on Feb 14, 2019, 10:34 PM

There was only one person working the counter and there were 5 people in front of me. Took a long time in line, but well worth it when the agent gave me a car with 3 miles on it. :D

afondesix Reviewed on Jan 6, 2019, 4:21 PM

I thought that everything was included after the booking by internet, however, we had to add insurance and moreover I did not have the car I had booked.

Karen Reviewed on Feb 10, 2020, 2:23 PM

The experience was good overall. Only complaint was the front desk attendant's demeanor when we checked in. However, all other staff was nice and helpful.

Lynn Reviewed on Feb 4, 2020, 5:30 PM

With new airport the process is much longer. Allow at least 40 extra minutes. Shuttle taking you to rental area takes a long time. This is the way with ALL of the car rentals at airport. Only 1 person working at counter and she was slow. Same at area where went up to obtain vehicle. Order was for truck none available or got an SUV which was fine.

Emily Reviewed on Feb 21, 2020, 5:08 PM

When I picked up my vehicle, it smelled like someone previously had smoked. We also found belongings from a previous renter. The after returning with a full gas tank, we were charged for 12 gallons of fuel even after we left requested receipts showing we had already done so.

Braden Reviewed on Dec 4, 2019, 9:19 PM

They nickeled and dime me over the car not having been full enough with gas and didn’t email me a receipt. Changed 20 dollars for having only 12.2 gallons and not the 14.2 they claimed I picked up the car with.