Book a car rental in Louisiana

sel Reviewed on Feb 22, 2019, 4:15 PM

Was told I would get a Chevrolet Impala or equivalent. Got there, only had a Camaro Convertible. Not equivalent. Like Teddy Roosevelt, a rough rider. Car dirty. 1/4 tank of gas. Told if I wanted a refund it would take a while. They should have called to tell me instead of letting me drive 20 miles to pick it up and, since they couldn't deliver agreed on vehicle they should have applied for refund if I didn't want it.

helana Reviewed on Oct 23, 2018, 11:09 PM

I was very disappointed in the service and the car was not ready on time and the seats were all stained and disgusting looking. Won't use this company again.

Michael Reviewed on Nov 3, 2018, 3:10 PM

This company arranged a rental through Hertz at a location which was closed at the time I was to pick up the car. After returning to the airport to try and transfer the booking to the Hertz desk at the there, I was told Hertz would not honor the booking because it was arranged through CarRentals.com. I had to pay for a new booking and CarRentals.com refused to refund my original charge. This company clearly is more concerned with a few dollars than keeping customers happy and loyal. I will never use CarRentals.com again and would advise anyone else considering this company to do the same.

Ron45 Reviewed on Aug 8, 2018, 5:27 PM

I paid over $100 extra in uber charges to get to the vehicle due to the car not being in the place that I was promised. I asked for an airport car rental but had to uber 25 miles away for both pick-up and drop-off. Huge inconvenience and a horrible way to start and end a vacation. The people at Hertz were very nice and said they've heard this about CarRentals.com many times. It's a scam and it's done on purpose. No phone number, really? Just email us, once you read through all the small print and we'll call you back... that's convenient while you're carrying all your luggage, trying to find a ride last minute and need answers about why your rental isn't ready and in the location you booked for. I'll never use your service again and I'll post to every review site that I can to get the word out. I wish I'd read some of them before booking with you, because I'm obviously not the first one you've scammed in this way.

Harmanjot Reviewed on Mar 18, 2019, 6:03 PM

I tried to rent car from hertz in baton rouge for a 12pm pick up. I got there around 1145/50 and they were closed. Me and several others were waiting thinking this must be an error. They never should have allowed for a 12pm pick up if they dont have plans to stay open. Just terrible.

Dawnd Reviewed on Nov 27, 2018, 7:30 PM

Pick up was easy and smooth. The car was great. My only concern was the extra cost for a second driver. That seemed exorbitant to me.