ChristineSAX Reviewed on Oct 13, 2017, 12:32 PM

As I booked my rental online, and that paperwork told me debit cards were accepted as payment, I went to New Bern airport to pick up the rental. I was then told that debit cards were NOT accepted at this location, and I had to go to another location. Meanwhile I had been dropped of and had no ride to the next location. I was then told that in order to use my debit card I would have to have a utility bill (as I always carry one of those with me) and my auto insurance card (I was dropped off) in order to complete the rental. Simple point is - when booking online this information should be up front and center. I managed to get to the other location, where the rental cost me three times as much as my online reservation, and thank goodness for technology, I was able to use pictures of the utility bill & insurance card. That location (Dr. Martin Luthur King Blvd Enterprise) worked very hard to make this reservation work. The Alamo in the airport, those folks basically said they couldnt help me then stared at me like I was sort of some species of oogy bug.

Slobodan Reviewed on Oct 18, 2018, 4:20 PM

My reservation was for 7pm, arrived at Avis quarter to 8pm to find out they rented the van I reserved to someone else. When I asked why you have not called me to check If I am coming or not, when I provided cell phone, he said he did but nimber was not good. I asked him to call me in front me, and ofcourse my phone rang. I was left hanging with 2 handicaped persons and 2 service dogs. We could not find another van to rent until tomorrow. Horrible experience and horrible customer service! Would NEVER, NEVER rent a car from AVIS!